# Senior IT Analyst
**Company:** [Mercury](https://hotfix.jobs/companies/mercury)
**Location:** Remote
**Salary:** $110K-$152K
**Experience:** 4+ years
**Skills:** Jamf, macOS, Okta, Salesforce, Python, TypeScript, MDM, IAM, AWS, GCP
**Posted:** 2026-05-13
> Provides IT support, manages assets and SaaS platforms, implements automation and policies for secure operations in a fintech environment. Requires 4+ years IT ops experience, macOS/Jamf expertise, scripting skills.
## Job Description
## Responsibilities
- Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations
- Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices
- Establish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.g., Torii, MDM) to ensure accuracy and completeness
- Manage software license lifecycle including tracking, renewals, and disposition planning
- Deploy, configure, and maintain endpoint management solutions with a strong focus on **macOS** and **Jamf**
- Manage and support core SaaS platforms including **Okta**, **Salesforce**, and MDM tooling
- Assist with application onboarding for contractors and new employees
- Help define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controls
- Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly
- Write scripts and build automation (**Python** or **TypeScript**) to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to and polish existing IT bots
- Work with application and software engineers to implement continuous improvement, automation, and system upgrades
- Aid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirements

## Qualifications
- 4+ years of IT operations experience, ideally in a fast-paced tech startup; fintech, banking, or compliance-adjacent environments strongly preferred given regulatory context
- Demonstrated understanding of IT internal controls, including separation of duties, access privilege management, and audit trail requirements
- Strong **macOS** proficiency required; working knowledge of **Windows**, **Linux**, **iOS**, and **Android**
- Hands-on expertise with **Jamf**, **Kandji**, or comparable MDM platforms
- Experience managing broad asset inventories beyond endpoints — including virtual infrastructure, **SaaS**, and non-traditional assets
- Experience with **IAM**, **MDM**, and **SaaS** management tooling
- Familiarity with IAM concepts and cloud platforms (**AWS**, **GCP**, or **Azure**)
- Programming experience in **Python** or **TypeScript** strongly preferred
- Familiarity with standard security and compliance frameworks (**NIST**, **CIS**, **ISO**) and how they translate into operational controls
- Strong problem-solving skills with a bias for action, ownership, and comfort operating in high-velocity, high-accountability environments
- Security certifications encouraged

## Compensation
- US employees in New York City, San Francisco, Los Angeles and Seattle: **$121,700 - $152,100 USD**
- US employees outside of New York City, San Francisco, Los Angeles and Seattle: **$109,500 - $136,900 USD**
**Apply:** https://hotfix.jobs/jobs/senior-it-analyst-at-mercury-f8b9b7e5-fb10-4925-9fd9-8627fde4e1fd
**Canonical:** https://hotfix.jobs/jobs/senior-it-analyst-at-mercury-f8b9b7e5-fb10-4925-9fd9-8627fde4e1fd