# Senior Enterprise Account Manager
**Company:** [Freshpaint](https://hotfix.jobs/companies/freshpaint)
**Location:** Remote
**Salary:** $122K-$144K
**Experience:** 7+ years
**Skills:** B2B SaaS, Account Management, Customer Success, Net Revenue Retention, Arr, QBRs, Looker, HubSpot, CRM, MEDDIC
**Posted:** 2026-05-15
> Own full-lifecycle relationships for 25-40 enterprise healthcare accounts. Drive adoption, renewals, expansions, and net revenue retention through strategic account planning, executive QBRs, and cross-functional collaboration.
## Job Description
## Responsibilities
- Own net revenue retention and ARR across a book of ~25–40 Enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
- Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and company events.

## Requirements
- 7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion with clear impact on net revenue retention.
- Strong consultative skills: uncover business problems, define success metrics, and map required capabilities to product value.
- Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
- Thrives in a remote, early-stage, high-growth environment with high ownership.

## Nice-to-Haves
- Experience working with customer data, analytics, or marketing technology products.
- Experience working directly with healthcare organizations such as Providers, Payers, DSOs, or Urgent Care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
- Experience with analytics tools or warehouses (e.g., Looker, Tableau, Snowflake, Redshift).
- Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.

## Compensation & Benefits
- Competitive pay + generous equity (10-year exercise window).
- Fully remote (U.S. only) with a $150/month coworking stipend.
- Half-day Fridays every week.
- 16 weeks fully paid parental leave.
- Unlimited PTO with a required 2-week minimum.
- Top-tier health, dental & vision (100% covered for you, 80% for dependents).
- 2 “Treat Yourself” days a year—$100 and a day off.
- Company offsites 2x a year + department offsite 1x per year.
**Apply:** https://hotfix.jobs/jobs/senior-enterprise-account-manager-at-freshpaint-080917da-a5d3-40af-a412-ed7262717330
**Canonical:** https://hotfix.jobs/jobs/senior-enterprise-account-manager-at-freshpaint-080917da-a5d3-40af-a412-ed7262717330