# Senior Customer Success Engineer
**Company:** [Truv](https://hotfix.jobs/companies/truv)
**Location:** Remote
**Salary:** $140K-$190K
**Experience:** 5+ years
**Skills:** APIs, Integrations, Data Workflows, Enterprise Software Architecture, Customer Success, Solutions Engineering, B2B SaaS, Analytical Skills, Problem-Solving, Technical Training
**Posted:** 2024-11-11
> Serve as trusted technical advisor for enterprise fintech clients, owning post-sales relationships, leading implementations, integrations, and optimizations to drive adoption and satisfaction. Requires 5+ years in technical customer-facing roles and strong API/integration expertise.
## Job Description
## What You’ll Do
- Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
- Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
- Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
- Create and deliver training programs for customer teams
- Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization
- Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
- Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
- Document best practices and contribute to internal knowledge base
- Guide customers through platform updates, new feature releases, and technical changes

## Required Skills
- 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS, Mortgage, or Lending
- Proven track record at early-stage startups (50-200 employees)
- Minimum 5 year tenure in previous positions, demonstrating stability and impact
- Strong technical background with understanding of **APIs**, integrations, data workflows, and enterprise software architecture
- Enterprise account management or customer management experience essential
- Strong analytical and problem-solving capabilities
- Outstanding communication skills with ability to explain technical concepts to various audiences
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

## Benefits
- Competitive salary and equity package
- Fully Remote
- Health, dental, and vision benefits
- 401(k)
- Flexible time off
- Regular team events and collaboration opportunities
- Work with cutting-edge technology and innovative customers
- Learn from experienced leadership team from top tech companies
- High-impact role with clear growth trajectory
- Opportunity to shape the future of financial data access
**Apply:** https://hotfix.jobs/jobs/senior-customer-success-engineer-at-truv-d3ae64e2-34b1-4579-a0fd-5ae388fd87da
**Canonical:** https://hotfix.jobs/jobs/senior-customer-success-engineer-at-truv-d3ae64e2-34b1-4579-a0fd-5ae388fd87da