Senior Credit & Collections Analyst
50 – 73San Francisco, CANew York, NYRemote5+ YOE
Summary
Own end-to-end collections operations and drive AR KPIs for a large SaaS revenue book, partnering with Revenue, Sales, and Finance teams to improve cash flow. Requires 5+ years of AR/Collections experience in SaaS and tools like NetSuite or Stripe.
About the role
Responsibilities
- Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
- Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
- Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
- Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
- Direct and mentor offshore collectors — set priorities, QA work, run cadence
- Manage and improve cash application, refund, and write-off processes
- Identify and implement automation and AI opportunities across the AR stack
- Prepare reporting and provide insights to leadership on AR performance and cash flow trends
Requirements
- 5+ years of experience in AR / Collections in a SaaS or high-growth environment
- Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
- Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
- Strong analytical skills with proficiency in Excel and data analysis
- Ability to operate independently and prioritize effectively in a fast-paced environment
Nice-to-haves
- Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
- Sales tax, billing operations, or revenue recognition exposure
Skills
NetSuiteStripeTesorioExcelQuote-to-CashAR managementCollections strategydata analysis
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