# Senior Cloud Support Engineer
**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** New York, NY, Denver, CO
**Salary:** $145K-$175K
**Experience:** 5+ years
**Skills:** Linux, Git, Kubernetes, Terraform, Slurm, Grafana, AWS, Azure, GCP, InfiniBand, Rdma, Roce, Sdn, Zendesk
**Posted:** 2026-06-23
> Provide technical support for Crusoe Cloud's GPU infrastructure, troubleshooting VMs, hardware, and scaling issues while participating in 24/7 on-call rotations. Requires 5+ years customer support experience and strong Linux/cloud skills.
## Job Description
## What You’ll Be Working On

**Customer Support**
- Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)

**On-Call Rotation**
- Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues

**Troubleshooting**
- Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools

**Alert Triage and Maintenance**
- Manage alert triage, prepare for maintenance windows, and conduct node delivery testing

**Collaboration**
- Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery

**Global Teamwork**
- Adhere to global team collaboration and handoff processes for ticketing and on-call procedures

**Knowledge Sharing**
- Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)

## What You’ll Bring to the Team

**Education/Experience**
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience

**Linux Proficiency**
- Strong command-line interface (CLI) skills in Linux environments

**Version Control**
- Proficiency with Git for code management and collaboration

**Customer Support Experience**
- 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments

**Cloud Technologies**
- Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)

**Public Cloud Knowledge**
- Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)

**Communication Skills**
- Excellent communication and customer service skills, including the ability to prioritize competing escalations

**HPC Knowledge**
- Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

## Bonus Points

**Certifications**
- CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator

**Cloud Expertise**
- Deep understanding of specific cloud platforms and services

**Automation Skills**
- Experience with automation tools and scripting languages

**Problem-Solving Abilities**
- Demonstrated ability to analyze complex technical issues and develop effective solutions

**Collaboration and Mentorship**
- Proven ability to mentor, train, and onboard colleagues

**Passion for Sustainability**
- A strong interest in contributing to a more sustainable future through technology

## Benefits

- Competitive compensation
- Restricted Stock Units
- Paid time off & paid holidays
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off

**Compensation**
- $145,000 – $175,000 + Bonus
- Restricted Stock Units included in all offers
**Apply:** https://hotfix.jobs/jobs/senior-cloud-support-engineer-at-crusoe-69989bed-c52d-4b74-b691-b2aa7465fa72
**Canonical:** https://hotfix.jobs/jobs/senior-cloud-support-engineer-at-crusoe-69989bed-c52d-4b74-b691-b2aa7465fa72