# Senior Client Success Manager
**Company:** [IntusCare](https://hotfix.jobs/companies/intuscare)
**Location:** Remote
**Salary:** $120K-$130K
**Experience:** 5+ years
**Skills:** SaaS, Pace, Emr/Ehr, Care Coordination, Value-Based Care, Analytics, Change Management, Client Relationship Management, Data Analysis, Cross-Functional Collaboration
**Posted:** 2026-04-18
> Strategic advisor guiding healthcare clients (PACE programs) to maximize SaaS platform adoption, monitor usage, drive value realization, and advocate internally. Requires 5+ years in client success or healthcare ops with strong data and relationship skills.
## Job Description
## Key Responsibilities

### Strategic Client Partnership & Value Realization
- Serve as the strategic advisor for assigned clients, guiding them through deeper product adoption and long-term journey planning.
- Understand client business objectives, operational workflows, and compliance needs to drive meaningful outcomes aligned with PACE standards.
- Lead conversations around performance trends, operational opportunities, and areas where Intus Care can further support impact.
- Develop and maintain tailored success plans that ensure the platform is used to its fullest potential.

### Platform Adoption & Enablement Leadership
- Lead advanced enablement and best practice sessions across **CareHub**, **IRIS**, analytics solutions, and operational workflows.
- Support clients through change management, workflow optimization, and ongoing system utilization.
- Identify adoption risks early and proactively develop plans to improve engagement and long-term retention.

### Client Health Monitoring & Executive-Level Engagement
- Conduct regular executive-level business reviews, usage assessments, and operational health checks.
- Analyze usage data and platform trends to identify opportunities for increased adoption or workflow refinement.
- Present actionable insights and recommendations that support improved efficiency, compliance, and participant outcomes.

### Cross-Functional Leadership & Client Advocacy
- Act as a high-level voice of the client internally, influencing product enhancements and roadmap prioritization.
- Collaborate closely with Product, Engineering, Implementation, Training, and Support to address client needs and ensure cohesive communication.
- Participate in cross-functional initiatives aimed at improving client experience and delivery processes.

### Team Mentorship & Enablement (Non-People Leadership)
- Mentor Client Success Managers by sharing best practices, leading internal knowledge sessions, and supporting difficult client scenarios.
- Contribute to onboarding of new hires and development of scalable client success processes.
- Model excellence in client communication, ownership, and critical thinking.

### Continuous Improvement & Documentation
- Contribute to the development of client-facing resources, playbooks, best practice guides, and training materials.
- Identify opportunities to refine internal processes that improve efficiency and elevate the client experience.
- Lead or co-lead internal initiatives that strengthen the Client Success organization.

## Qualifications
- **5+ years** of experience in client success, account management, healthcare operations, or SaaS customer-facing roles.
- Strong understanding of healthcare delivery models—**PACE**, value-based care, care coordination, or **EMR/EHR** workflows.
- Proven ability to manage senior-level client relationships and drive strategic outcomes.
- Excellent communication, facilitation, and relationship-building skills, including comfort presenting to leadership teams.
- Ability to interpret data, identify insights, and translate findings into meaningful recommendations.
- Experience influencing cross-functional decisions and advocating for client needs.
- Strong organizational skills and the ability to manage multiple complex accounts.

## Compensation
- Base salary range: **$120k - $130k** (midpoint expected for ideal candidate, based on experience, skills, and organizational needs).
**Apply:** https://hotfix.jobs/jobs/senior-client-success-manager-at-intuscare-211e8112-5699-4127-82ca-b8427089238f
**Canonical:** https://hotfix.jobs/jobs/senior-client-success-manager-at-intuscare-211e8112-5699-4127-82ca-b8427089238f