# Senior Associate - Active Trading Support
**Company:** [Clear Street](https://hotfix.jobs/companies/clear-street)
**Location:** Del Mar, CA
**Salary:** $110K-$130K
**Experience:** 4+ years
**Skills:** Series 7, Series 63, Series 3, Pylon, Pdt Rules, Margin Mechanics, Equities, Options, Futures, Fintech Support
**Posted:** 2026-04-20
> Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
## Job Description
## Responsibilities
- Front-line support for a retail active trading platform via phone calls, platform support cases, and potentially live chat through Pylon during market hours.
- Handles platform questions, account issues, PDT inquiries, onboarding, and billing.
- Escalates execution/trading issues to trade desk specialists.
- Reports to Active Support Team Lead.

## Experience / Skills
- At least four (4) years in fintech or brokerage support
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures strongly preferred)
- Excellent verbal & written communication
- Calm and composed under emotional pressure
- Client Service skills, can work to identify and resolve issues
- Must have active **Series 7** & **Series 63**
- Active **Series 3** preferred. If not active, must be prepared to pass the exam within 3 months of joining.

## Preferred Experience / Skills
- Experience at a retail trading brokerage
- Familiarity with retail (active) trading or professional platforms
- Experience with **Pylon** or similar support platforms
- Knowledge of **PDT rules**, **margin mechanics**, and **order types**

## Compensation
- Base Salary Range: **$110,000 - $130,000** for Del Mar, CA office
- Additional: bonuses, equity, 401k matching, full medical/dental/vision insurance
**Apply:** https://hotfix.jobs/jobs/senior-associate-active-trading-support-at-clear-street-fc95bcf6-6d8a-4893-9535-68e5d67e5ed6
**Canonical:** https://hotfix.jobs/jobs/senior-associate-active-trading-support-at-clear-street-fc95bcf6-6d8a-4893-9535-68e5d67e5ed6