# Senior Associate - Active Trading Support
**Company:** [Clear Street](https://hotfix.jobs/companies/clear-street)
**Location:** New York, NY
**Salary:** $110K-$130K
**Experience:** 4+ years
**Skills:** Series 7, Series 63, Series 3, Pdt Rules, Margin Mechanics, Pylon, Fintech Support, Brokerage Operations, Equities Trading, Options Trading, Futures Trading
**Posted:** 2026-04-20
> Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage experience, Series 7/63 licenses, and trading knowledge.
## Job Description
## Responsibilities
- Front-line support for a retail active trading platform via phone calls, platform support cases, and potentially live chat during market hours.
- Handle platform questions, account issues, PDT inquiries, onboarding, and billing.
- Escalate execution/trading issues to trade desk specialists.
- Report to Active Support Team Lead.

## Experience / Skills
- At least four (4) years in fintech or brokerage support.
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures strongly preferred).
- Excellent verbal & written communication.
- Calm and composed under emotional pressure.
- Client Service skills, can work to identify and resolve issues.
- Must have active Series 7 & Series 63.
- Active Series 3 preferred (must pass within 3 months if not active).

## Preferred Experience / Skills
- Experience at a retail trading brokerage.
- Familiarity with retail (active) trading or professional platforms.
- Experience with Pylon or similar support platforms.
- Knowledge of PDT rules, margin mechanics, and order types.

## Compensation
- Base Salary Range: $110,000 - $130,000 for New York office (does not include bonuses or equity).
- Competitive compensation packages, company equity, 401k matching, full medical, dental, and vision insurance.
**Apply:** https://hotfix.jobs/jobs/senior-associate-active-trading-support-at-clear-street-f5030da6-2907-40d9-a955-8f929345e1e4
**Canonical:** https://hotfix.jobs/jobs/senior-associate-active-trading-support-at-clear-street-f5030da6-2907-40d9-a955-8f929345e1e4