# Senior Account Manager | Commercial
**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, Miami, FL, San Francisco, CA
**Salary:** $122K-$187K
**Experience:** 5+ years
**Skills:** Salesforce, Outreach, NetSuite, Quickbooks, Xero, Sage, ERP, HRIS, CRM, Consultative Selling
**Posted:** 2026-03-18
> Senior Account Manager drives product adoption, retention, and expansion for commercial customers through executive relationships, consultative discovery, and strategic account planning. Requires 5+ years in account management or B2B sales with strong CRM and communication skills.
## Job Description
## What You'll Do

- Build deep, trust-based relationships with decision makers and executive stakeholders across your book of business, becoming a go-to partner and driving genuine excitement around Ramp
- Conduct consultative discovery that uncovers second and third-level pain points, and position solutions that clearly tie to customer needs and business outcomes
- Own retention, adoption, and expansion across your portfolio — driving urgency through value-led conversations and overcoming complex objections with confidence
- Develop and execute multi-threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account
- Lead high-impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience-tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap
- Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account-level planning and reporting
- Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer-side configuration issues and Ramp platform issues to drive faster resolution
- Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap
- Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward
- Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team
- Collaborate cross-functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively

## What You Need

- 5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid-market portfolio
- Demonstrated ability to run executive-level conversations and multi-thread across complex organizations
- Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain
- Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C-suite executives
- Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business
- Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting
- High adaptability and comfort operating in a fast-moving, evolving environment

## Nice to Haves

- Bachelor's degree from an accredited university
- Experience in financial services or fintech sales
- Background at a high-growth startup
- Proficiency in Salesforce, Outreach, or similar productivity tools
- Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus)
**Apply:** https://hotfix.jobs/jobs/senior-account-manager-commercial-at-ramp-0bc84601-33e2-4867-aa7a-96c7964b35bb
**Canonical:** https://hotfix.jobs/jobs/senior-account-manager-commercial-at-ramp-0bc84601-33e2-4867-aa7a-96c7964b35bb