Senior Account Manager
Drive expansion revenue by identifying and closing cross-sell/upsell opportunities within existing Enterprise accounts. Partner with CSMs, own pipeline, and sell across the full Muck Rack product suite.
What you’ll do
- Build and close a pipeline of expansion opportunities across existing Enterprise customers
- Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
- Prospect into the existing customer base through outbound outreach and internal referrals
- Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
- Accurately forecast monthly and quarterly expansion bookings
- Own account and territory planning in partnership with your CSM pod
- Drive pipeline creation, conversion, and deal progression across expansion opportunities
- Collaborate cross-functionally to ensure alignment across sales and customer success
How success will be measured
- Expansion bookings and revenue attainment
- Pipeline creation and health across assigned accounts
- Conversion rates across expansion opportunities
- Forecast accuracy (<5% variance)
- Contribution to overall customer lifetime value
Requirements
- 5-8 years experience in sales or account management roles working with Enterprise accounts
- Proven experience owning a revenue target and closing deals
- Experience managing pipeline and forecasting revenue
- Strong prospecting and outbound sales skills
- Experience selling into existing customer accounts preferred
- Experience selling PR, media intelligence, or related solutions required for Enterprise roles
- Background in SaaS, MarTech, or related industries
- Strong communication and relationship-building skills
- Ability to operate in a fast-paced, distributed environment
- Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Travel & Team Engagement
- Up to 10% travel for team collaboration, customer engagements, and company events
- Attendance at annual company offsite (typically held in Mexico) expected
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