# Scaled Customer Activation Manager | Bill Pay Specialist
**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Salary:** $94K-$202K
**Experience:** 3+ years
**Skills:** Quickbooks Online, NetSuite, Sage, Microsoft Dynamics, Accounts Payable, Procurement, Customer Success, Project Management, Product Feedback, Onboarding Automation
**Posted:** 2026-01-06
> Owns activation and growth of SMB clients using Ramp's Bill Pay and Procurement products, driving efficient onboarding within 60 days. Requires 3+ years in customer success or related fields, strong project management, and product expertise.
## Job Description
## What You'll Do
- Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
- Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
- Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
- Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
- Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
- Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
- Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
- Continuously grow, learn, and adapt within a fast-paced startup environment.

## What You Need
- Minimum 3 years of experience in customer success, account management, technical consulting, or product operations.
- Exceptional project management, organization, and time management skills.
- Excellent verbal and written communication abilities.
- Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
- Strong desire to become a product expert—understanding not just *how* Ramp works, but why it was built the way it was, and communicating that effectively.
- Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues.
- Proven track record of exceeding quota or outperforming key metrics.
- Ability to anticipate customer needs and position product solutions effectively.
- High adaptability and comfort operating in a fast-paced, constantly evolving environment.

## Nice to Haves
- Experience working with accounting partners, Private Equity, or Venture Capital.
- Experience contributing to the development or scaling of new teams or programs.
- Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics.
- Experience in financial services sales.
- Background in high-growth startups.
- Knowledge of accounts payable or procurement processes.

## Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you (partially covered for your dependents)
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
**Apply:** https://hotfix.jobs/jobs/scaled-customer-activation-manager-bill-pay-specialist-at-ramp-3a8dce1f-2551-4494-8d04-2afe13951940
**Canonical:** https://hotfix.jobs/jobs/scaled-customer-activation-manager-bill-pay-specialist-at-ramp-3a8dce1f-2551-4494-8d04-2afe13951940