# Revenue Operations Manager, Downmarket
**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Tempe, AZ
**Experience:** 7+ years
**Skills:** Salesforce, Tableau, Outreach, Clay, Scratchpad, ZoomInfo, Anaplan, Leandata, Clari
**Posted:** 2026-06-26
> Drives scale and efficiency for high-volume Commercial and Small Business sales by enforcing pipeline discipline, forecast accuracy, and stage criteria. Owns forecast methodology, pipeline councils, and KPI accountability.
## Job Description
## What you’ll do

- Define and enforce opportunity stage entry and exit criteria.
- Establish deal inspection frameworks by segment and deal size.
- Identify and eliminate poorly qualified pipeline, stalled or aging deals, and inflated close dates and optimistic forecasts.
- Create clear standards for when deals advance, reset, or exit the pipeline.
- Own forecast methodology and call discipline across segments.
- Standardize forecast categories (Commit, Best Case, Pipeline, etc.).
- Lead or co-lead weekly forecast calls with Sales leadership.
- Track and surface forecast bias, slippage patterns, and risk signals.
- Improve forecast accuracy, confidence, and consistency over time.
- Design and run pipeline councils by segment.
- Ensure pipeline reviews are forward-looking, decision-oriented, and action-driven.
- Equip Sales leaders with consistent inspection views that drive accountability.
- Make pipeline hygiene a management habit, not a Rev Ops cleanup task.
- Partner closely with Revenue Intelligence & Analytics and Systems and Data teams.
- Translate execution issues into process improvements, system enforcement, and clear operating guidance.
- Provide structured feedback into GTM strategy and planning.
- Define and own the core pipeline and forecast KPIs.
- Hold the organization accountable to stage-to-stage conversion, deal aging, and forecast accuracy.
- Ensure leaders understand why deals slip — not just that they did.

## Skills you’ll bring

- 7–10 years of total professional experience.
- 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
- Experience supporting Direct Sales Teams and/or Channel organizations.
- SaaS experience strongly preferred.
- Strong analytical mindset with the ability to turn data into decisions.
- Comfortable working with ambiguity and building structure where none exists.
- Excellent executive communication — written, verbal, and storytelling.
- Ability to influence senior stakeholders without formal authority.
- High ownership mentality: you see problems and fix them.
- Detail-oriented but able to zoom out to the bigger picture.
- Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo.
- Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari).
- Ability to partner effectively with Business systems and analytics teams.
**Apply:** https://hotfix.jobs/jobs/revenue-operations-manager-downmarket-at-dialpad-1e9dc49e-9680-4904-8bed-ca50a7fb55e1
**Canonical:** https://hotfix.jobs/jobs/revenue-operations-manager-downmarket-at-dialpad-1e9dc49e-9680-4904-8bed-ca50a7fb55e1