# Revenue Operations Manager
**Company:** [Avoca](https://hotfix.jobs/companies/avoca)
**Location:** New York, NY
**Salary:** $130K-$190K
**Experience:** 4+ years
**Skills:** HubSpot, Zendesk, Intercom, Freshdesk, Metabase, Looker, Tableau, CRM, AI Workflows, BI Tools
**Posted:** 2026-04-21
> Builds and scales post-sales operations including CRM data models, renewal pipelines, implementation tracking, and customer health scoring. Partners with CS, Finance, and Sales leadership using HubSpot expertise at a high-growth SaaS startup.
## Job Description
## What You’ll Do

- Own the CRM data model for post-sales, implementation projects, product line items, and lifecycle stages, and keep it accurate across 500+ accounts without manual upkeep.
- Automate the handoffs that matter: project creation at close, go-live cascades, and gap detection when status drifts from reality.
- Stand up the Renewal Pipeline from scratch. Every contract end date gets a deal, stage, and owner. Model product swaps at renewal so ARR stays clean and auditable.
- Surface the timing signals CS needs: upcoming renewals, past-term accounts, and expansion candidates based on product gaps.
- Partner with Deal Desk so what lands in post-sales is operationally usable, and with Finance on ARR definitions and billing alignment.
- Replace subjective CSM assignment with formula-based workload logic, and automate the recurring motions (QBR scheduling, escalation paths, outreach triggers) so CSMs spend time on customers, not chasing data.
- Document what you build and train the team on it. Self-service resources that actually get used.
- Bring data-driven recommendations to leadership, and identify the gaps in the post-sales operating model worth building next, like customer health scoring, support platform integration, and value realization reporting are on deck.

## What You’ll Bring

- 4-7+ years in RevOps, Customer Success Ops, or Revenue Strategy at a high-growth SaaS company (Series A-C ideal).
- **HubSpot power user (admin level)**: custom objects, workflows, calculated properties, reporting. This is non-negotiable. Our entire GTM runs on **HubSpot**.
- Proven track record building post-sales infrastructure: renewal pipelines, customer health programs, churn reporting. Not just maintaining someone else's system.
- You've solved the \"sales closed it but CS never launched it\" problem before. Implementation tracking, handoff design, book-to-live visibility.
- Track record of owning and delivering complex projects autonomously.
- Experience with support platforms (**Zendesk**, **Intercom**, **Freshdesk**) and building CRM-to-support integrations.
- Comfortable working with product usage data and building it into operational workflows.
- Comfortable with AI-powered workflow tools. We run an AI-first operating model where \"Can an agent do this?\" is the opening question for every process.
- Experience with BI tools (**Metabase**, **Looker**, **Tableau**) is a plus.

**Compensation**: The expected base salary for this role is $130,000-$190,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
**Apply:** https://hotfix.jobs/jobs/revenue-operations-manager-at-avoca-1ea7cdd1-c0fb-48ac-9afc-57175569a5f3
**Canonical:** https://hotfix.jobs/jobs/revenue-operations-manager-at-avoca-1ea7cdd1-c0fb-48ac-9afc-57175569a5f3