# Revenue Cycle Success Manager
**Company:** [Joyful Health](https://hotfix.jobs/companies/joyful-health)
**Location:** Remote
**Experience:** 5+ years
**Skills:** Revenue Cycle Management, Rcm Metrics, Ar Aging, Denials Management, Collection Rates, Payer Mix, QBRs, Net Revenue Retention, Customer Retention, Healthcare Billing
**Posted:** 2026-03-13
> Manages key relationships with healthcare practices, drives strategic narratives using RCM metrics, leads QBRs, owns escalations, and translates customer feedback into product improvements to ensure retention and expansion. Requires 5-8+ years in healthcare revenue cycle management.
## Job Description
## Responsibilities

**Own the Customer Relationship**
- Serve as the primary point of contact for your portfolio of practices
- Build trusted relationships with operational leaders and executives
- Ensure every practice feels like they have a dedicated strategic partner

**Drive the Strategic Narrative**
- Translate performance data into a clear story
- Connect RCM metrics to business impact
- Define what the practice should prioritize next
- Move conversations from “what happened” to “what we do about it”

**Lead QBRs & Executive Engagement**
- Run structured quarterly business reviews
- Surface renewal risk and growth opportunities early
- Create alignment on goals and measurable outcomes

**Own Escalations End-to-End**
- Coordinate across Operations, the CoE, Product, and Leadership
- Ensure issues are resolved with clarity and follow-through
- Maintain control of communication during high-pressure situations

**Translate Customer Signal Into Internal Insight**
- Identify patterns across accounts
- Bring structured feedback to the Product teams
- Help prioritize improvements that strengthen our RCM model

## How You’ll Be Measured
- Net Revenue Retention (NRR) across your portfolio
- Practice performance outcomes
- Renewal stability and risk mitigation
- Expansion identification
- Quality of executive engagement

## Requirements
- 5–8+ years of experience in healthcare revenue cycle management, healthcare technology, or a related domain
- Experience working and/or managing denials and A/R in complex specialties such as ABA, IOP, Wound Care, etc.
- Direct experience working with medical practices, provider groups, or health systems in a vendor, customer success or consulting role
- Strong working knowledge of key RCM metrics (AR aging, denial rates, collection rate, payer mix, cash acceleration, etc.)
- Experience owning or materially influencing retention, renewal, or expansion outcomes
- Experience leading executive-level conversations (COO, CFO, practice owner)
- Experience running structured business reviews (QBRs or equivalent)

**Preferred Qualities**
- Comfortable translating complex performance data into a clear business narrative
- Highly organized and able to manage 5–6 accounts end-to-end without dropping details
- Calm under pressure and capable of owning escalations through resolution
- Systems-oriented — you recognize patterns across accounts, not just isolated issues
- Commercially minded — you understand that retention and expansion are outcomes, not accidents
- Strong written and verbal communicator with executive presence
**Apply:** https://hotfix.jobs/jobs/revenue-cycle-success-manager-at-joyful-health-0739053d-3156-4de3-a051-91b337fe74ce
**Canonical:** https://hotfix.jobs/jobs/revenue-cycle-success-manager-at-joyful-health-0739053d-3156-4de3-a051-91b337fe74ce