# Regional Manager, Customer Experience and Success
**Company:** [Dash0](https://hotfix.jobs/companies/dash0)
**Location:** Remote
**Experience:** 5+ years
**Skills:** Kubernetes, OpenTelemetry, Solutions Architecture, Sales Engineering, Customer Success, Observability, Distributed Systems, Cloud-Native Infrastructure, DevOps, Platform Engineering
**Posted:** 2026-03-09
> Leads US Customer Experience and Success team, managing full customer lifecycle from POC to adoption for enterprise accounts in observability platform. Requires 5+ years in technical customer roles with expertise in Kubernetes and OpenTelemetry, plus 2+ years team leadership.
## Job Description
## Responsibilities
- Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives.
- Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.
- Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption.
- Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.
- Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges.
- Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement.
- Act as the primary technical liaison between the US field organization and Dash0's global Product and Engineering teams.
- Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis.

## Requirements
- 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team.
- Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in **Kubernetes** and **OpenTelemetry**.
- Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.
- Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly.
- A disciplined approach to hiring and a demonstrated commitment to developing direct reports.
- Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.

## Nice to Have
- Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
- Background in site reliability engineering, platform engineering, or DevOps.
- Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.

## Compensation & Benefits
- Competitive salary & meaningful equity participation.
- Flexible, remote-first work environment.
- €60/month phone & internet allowance.
- Location-specific benefits.
- Collaborative, fast-moving team culture with a builder mindset.
- Clear path for career growth and development.
- Direct access to founders and leadership.
**Apply:** https://hotfix.jobs/jobs/regional-manager-customer-experience-and-success-at-dash0-d9816b69-27a2-427a-987e-99370d8a3303
**Canonical:** https://hotfix.jobs/jobs/regional-manager-customer-experience-and-success-at-dash0-d9816b69-27a2-427a-987e-99370d8a3303