# Program Manager, Community
**Company:** [Airtable](https://hotfix.jobs/companies/airtable)
**Location:** Remote
**Salary:** $0K-$0K
**Experience:** 3+ years
**Skills:** Community Management, Program Management, User Groups, Community Engagement, Operations, AI Tools, Reddit, Social Media, Data Analysis, Cross-Functional Collaboration
**Posted:** 2026-06-23
> Build and scale Airtable's community programs including user groups, engagement initiatives, and operational systems to drive customer adoption and AI feature usage. Requires 3-7+ years in community or program management with strong operational and AI-native skills.
## Job Description
## What you'll do

### Scale Airtable Builder Crews (User Groups)
- Recruiting, onboarding, and supporting Builder Crew leaders.
- Developing playbooks, templates, and operational processes for local events.
- Partnering with internal teams on event promotion, measurement, and follow-up.
- Creating scalable systems that enable community leaders to independently run successful programs.
- Identifying opportunities to launch new regional, industry, or persona-based Builder Crews.

### Drive Community Engagement
- Supporting engagement initiatives across Airtable Community and social channels.
- Expanding Airtable's presence and participation on Reddit and other community platforms.
- Identifying and amplifying customer success stories, best practices, and AI use cases.
- Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy.
- Monitoring community health metrics and recommending improvements.

### Improve Community Operations
- Managing program operations, documentation, reporting, and workflows.
- Maintaining community systems, tools, dashboards, and processes.
- Supporting program launches, communications, and cross-functional initiatives.
- Identifying opportunities to automate manual work and improve operational efficiency.
- Creating scalable frameworks that enable the Community team to grow without adding complexity.

## Who you are
- 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
- Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
- An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work.
- Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
- Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
- Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
- Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.

## Nice to Have
- Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.
- Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.
- Experience using Airtable; experience designing and building apps in Airtable is a strong plus.
- Passion for AI, automation, and helping customers adopt new ways of working.
- Comfortability with a flexible schedule (we have international events that will sometimes need support).

## What we offer
- Duration: 12-month contract
- Start Date: ASAP
- Work Schedule: 40 hr / week
- Location: Remote
**Apply:** https://hotfix.jobs/jobs/program-manager-community-at-airtable-1158c997-d5b4-4582-96fe-27790ba248e7
**Canonical:** https://hotfix.jobs/jobs/program-manager-community-at-airtable-1158c997-d5b4-4582-96fe-27790ba248e7