# Program Manager
**Company:** [Chime](https://hotfix.jobs/companies/chime)
**Location:** Remote
**Salary:** $105K-$145K
**Experience:** 4+ years
**Skills:** Product Management, Product Operations, Strategy & Operations, User Research, Customer Insights, Analytics, AI Tools, Quantitative Analysis, Qualitative Analysis, Cross-Functional Collaboration
**Posted:** 2026-06-22
> Program Manager on the Voice of the Member team who turns member feedback, support data, and operational signals into actionable insights. Partners with product and business leaders to embed the member perspective in key decisions.
## Job Description
## Responsibilities
- Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data to understand what's happening and why.
- Build and evolve tools, automations, and AI-enabled workflows that help teams across Chime access, understand, and act on member insights more effectively.
- Identify opportunities where manual analysis, reporting, or decision-making can be improved through automation, experimentation, and new approaches to surfacing member sentiment at scale.
- Turn complex findings into clear, compelling narratives that help product teams, business leaders, and executives make better decisions on behalf of our members.
- Lead deep-dive analyses on important member experience topics, identifying root causes, quantifying impact, and uncovering opportunities to improve the member experience.
- Shape and deliver company-wide sentiment readouts that help Chime stay connected to what members are experiencing and where we should focus our attention.
- Ask questions others aren't asking, proactively investigate emerging issues, and surface insights that help Chime better understand and serve its members.

## Requirements
- 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles that required structured problem solving and cross-functional influence.
- A track record of turning complex information into clear, compelling narratives that help others understand what matters and what to do next.
- Strong analytical instincts and comfort working with both quantitative and qualitative data. You know how to ask thoughtful questions, separate signal from noise, and build confidence in your conclusions.
- A high degree of curiosity, ownership, and self-motivation. You're energized by ambiguous problems, proactively explore new ideas, and don't wait for someone else to tell you what to investigate next.
- Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done.
- Excellent written and verbal communication skills, with the ability to tailor your message for audiences ranging from individual contributors to senior leaders and executives.
- A genuine curiosity about what drives member experiences, paired with a desire to influence decisions that create meaningful impact at scale.

## Compensation & Benefits
- Base salary: $105,000 - $145,000
- Eligible for bonus and competitive equity package
- 401k match plus medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days
- 1% of time off to support local community organizations
- Annual wellness stipend
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Access to Maven with $15k lifetime reimbursement for family planning
- In-office perks including backup child/elder/pet care and subsidized commuter benefit
**Apply:** https://hotfix.jobs/jobs/program-manager-at-chime-eeb083d5-a72c-4ed1-8902-99149595b921
**Canonical:** https://hotfix.jobs/jobs/program-manager-at-chime-eeb083d5-a72c-4ed1-8902-99149595b921