# Product Support Specialist
**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY, Seattle, WA
**Salary:** $116K-$165K
**Skills:** APIs, SSO, SAML, OAuth, Bash, Python, JavaScript, SQL, Git, Command Line
**Posted:** 2026-02-12
> Respond to user support cases, debug complex API issues, and provide high-touch support for AI products. Partner with engineers to resolve issues at scale and drive support process improvements.
## Job Description
## Responsibilities

- Become an expert in all Anthropic products
- Respond to user support cases with a variety of complexity, from questions for individuals to complex API debugging for large businesses
- Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
- Manage on-call tasks for high-urgency user issues with extreme ownership
- Prioritize critically and comfortably adapt to an ever-evolving product landscape
- Operate in ambiguity, making informed decisions even in never-before-seen situations
- Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
- Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
- Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

## You may be a good fit if you:

- Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or priority support team
- Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
- Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
- Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
- Have crisp but kind written communication skills and a deep care for the details
- Enjoy helping others learn about new features and complex concepts
- Experience troubleshooting SSO, SAML, and OAuth authentication flows
- Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
- Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
- Are proficient at working in a technical environment and are interested in Anthropic’s products
- Possess a deep sense of ownership, and are excited to help us build our team!

## Strong candidates may also have:

- Comfort with command line interfaces and basic scripting (**Bash**, **Python**, **JavaScript**)
- Understanding of LLM capabilities, practical applications, and current limitations
- Familiarity with enterprise networking concepts and IT infrastructure
- Familiarity with Git workflows and version control concepts
- **SQL** proficiency for querying logs and investigating issues
- Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks
- Background in team lead roles or managing contract/vendor support teams

**Annual Salary:** $116,480 — $165,000 **USD**

**Education requirements:** We require at least a **Bachelor's** degree in a related field or equivalent experience.
**Apply:** https://hotfix.jobs/jobs/product-support-specialist-at-anthropic-307187de-839f-4526-b1f9-0375e74b1f15
**Canonical:** https://hotfix.jobs/jobs/product-support-specialist-at-anthropic-307187de-839f-4526-b1f9-0375e74b1f15