# Product Specialist
**Company:** [Sequence](https://hotfix.jobs/companies/sequence)
**Location:** New York, NY
**Skills:** Stem, Customer Onboarding, Product Implementation, Pricing Models, Stakeholder Communication, Product Feedback, Technical Background, Customer Support
**Posted:** 2026-06-25
> Manage customer implementation lifecycle from signature to go-live, translating pricing models and delivering onboarding support while providing product feedback to engineering teams.
## Job Description
## What you'll do
- Manage the customer implementation lifecycle from signature to go-live
- Translate complex customer pricing models into the Sequence data model
- Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
- Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
- Build the playbook and scale our onboarding and product specialist team right next to our C-level team

## Who you'll be
- Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
- Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
- Strong communication skills and attention to detail
- Comfortable communicating and building relationships with technical and non-technical stakeholders

## This is a great fit if you...
- Enjoy being hands-on with customers and detailed product implementations
- Want to work as part of a small, fast-moving team
- Can handle high volumes of support messages and customer asks in quick succession - this is a true operator role for fast-paced / high velocity individuals
- Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions
- Want to work on something new. The biggest product and company decisions still lie ahead of us
- Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
- Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

## This won't be the right role if you...
- Require established, longstanding templates and structure to be provided for you. We are at a scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
- Prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly.
- Your main priority is being in a 'strategy' role and not being hands on with customers solving tactical day to day problems
- Want all of the benefits that come with a larger, established tech company.
- Are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity.
**Apply:** https://hotfix.jobs/jobs/product-specialist-at-sequence-d5f2c0f9-4ed9-4a78-84f8-2653931c6c90
**Canonical:** https://hotfix.jobs/jobs/product-specialist-at-sequence-d5f2c0f9-4ed9-4a78-84f8-2653931c6c90