# Product Manager - Customer Engagement & Education
**Company:** [Routeware](https://hotfix.jobs/companies/routeware)
**Location:** Remote
**Experience:** 2+ years
**Skills:** Jira, Confluence, Pendo, Amplitude, Mixpanel, Agile, Product Analytics, Experimentation, AI, LLMs
**Posted:** 2026-05-29
> As a Product Manager, you will drive the execution of the Customer Engagement & Education product line, focusing on resident-facing applications. You will partner with engineering and product teams to deliver features, including AI-powered capabilities, and ensure a strong resident experience.
## Job Description
## RESPONSIBILITIES
*   **Roadmap Execution & Delivery:** Partner closely with the Director of Product and our senior PM to execute the product line roadmap. Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. Ship clean, on time, and with quality.
*   **Resident Experience Mindset:** Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance).
*   **Cross-Product Collaboration:** Contribute to integration work between Customer Engagement and the broader Routeware platform. Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
*   **Distributed Delivery & Engineering Partnership:** Work effectively with a distributed engineering team that includes offshore developers. Write specs that don’t require a hallway conversation to interpret. Run sprint ceremonies in an async-friendly way.
*   **AI Feature Delivery:** Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction.
*   **Launch & Adoption:** Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch.
*   **Voice of Customer & Measurement:** Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

## QUALIFICATIONS
**Required**
*   Background shipping consumer-facing or resident-facing product — not just internal B2B tooling. You understand engagement, retention, and how to design for a non-expert end user.
*   2–3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership.
*   Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks.
*   Experience working with distributed or offshore engineering teams — or strong evidence of the written clarity and async habits that make it work.
*   Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization.
*   Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. where they’re overkill.
*   Excellent communication and stakeholder management; able to translate between municipal customers, internal teams, and executives.
*   Hands-on fluency with Jira, Confluence, and a product analytics tool (Pendo, Amplitude, Mixpanel, similar).

**Bonus**
*   Background in civic tech, B2B2C, waste/recycling, utilities, or other municipal-adjacent SaaS.
*   Experience with behavior-change product design or educational/content-heavy product surfaces.
*   Track record contributing to product integration or unification work across multiple product lines.
*   Experience shipping AI features into a consumer-facing product.
*   Familiarity with localization, accessibility, and multi-tenant product configurability.

## BENEFITS
*   Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
*   Paid parental leave
*   Medical and Dependent FSA
*   401K match
*   Unlimited PTO
*   Ten company holidays
*   1 Volunteer day
*   Summer Friday's
**Apply:** https://hotfix.jobs/jobs/product-manager-customer-engagement-education-at-routeware-eca6f4c5-26f3-4a03-9072-7259e0af8fe6
**Canonical:** https://hotfix.jobs/jobs/product-manager-customer-engagement-education-at-routeware-eca6f4c5-26f3-4a03-9072-7259e0af8fe6