# Product Enablement Manager
**Company:** [Kustomer](https://hotfix.jobs/companies/kustomer)
**Location:** Remote
**Experience:** 5+ years
**Skills:** AI Tools, Analytics, Content Design, Knowledge Management, Workflow Automation, SaaS Platforms, Community Management, Product Adoption, Onboarding Programs, Partner Enablement
**Posted:** 2026-04-30
> Builds and owns product enablement function to drive customer/partner adoption, onboarding, community management, and analytics for SaaS CRM platform. Requires 5+ years in enablement, AI fluency, strong product instincts, and cross-functional collaboration.
## Job Description
## What You'll Own

- **Centralizing Customer Onboarding Content.** Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.
- **Centralizing Partner-Facing Resources.** Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.
- **Centralizing Community Management.** Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.
- **Driving Product Adoption.** Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.
- **Partnering with Internal Teams on Product Curriculum.** Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.
- **Enablement Analytics.** Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

## Your Qualifications

- 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
- Demonstrated experience building enablement programs from scratch (not only executing within an established function)
- Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
- Fluency with **AI tooling** for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes
- Track record working cross-functionally with Product, CS, PS, and Partner teams
- Excellent writing and **content design** skills — you can produce polished, customer-facing material independently
- Comfort with **analytics** and reporting on adoption, engagement, and ROI metrics
- Experience managing or growing a customer community is a strong plus
- Based in or able to commute to the NYC Metro area for hybrid work
**Apply:** https://hotfix.jobs/jobs/product-enablement-manager-at-kustomer-a42cb7d9-140f-420d-b550-a341c99cc619
**Canonical:** https://hotfix.jobs/jobs/product-enablement-manager-at-kustomer-a42cb7d9-140f-420d-b550-a341c99cc619