# Product Designer, Disputes
**Company:** [Chime](https://hotfix.jobs/companies/chime)
**Location:** San Francisco, CA
**Salary:** $170K-$235K
**Skills:** Figma, Sketch, Interaction Design, Mobile Design, Prototyping, Design Systems, User Research, UX Design, Visual Design, Product Design
**Posted:** 2026-05-06
> Leads end-to-end design of member-facing disputes experiences in high-stakes Trust & Safety contexts, partnering with cross-functional teams to enhance customer trust and operational efficiency through automation and intuitive design.
## Job Description
## Responsibilities

- Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up.
- Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support.
- Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency.
- Identify where agent tooling, workflows, and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy.
- Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time.
- Bring strong strategic thinking to ambiguous problem spaces, while also driving high-quality execution and shipping polished work.
- Raise the bar for design in Trust & Safety by contributing patterns, critiques, and best practices across the org.

## Requirements

- A strong track record designing successful consumer-facing product experiences, ideally in mobile-first environments.
- Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution.
- The ability to design for complex systems with multiple users, even when the primary focus is on the consumer experience.
- A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows.
- Experience partnering effectively across complex stakeholder groups and influencing roadmaps, priorities, and tradeoffs.
- Comfort working in technically and operationally complex domains where policy, process, and product intersect.

**Nice to have:** Experience at a larger company. Experience in Trust & Safety, disputes, customer support, fraud, risk, or similarly complex regulated environments.

## Compensation

Base salary begins at **$170,000** and up to **$235,000**, depending on location, skills, qualifications, and experience. Full-time employees eligible for bonus, equity package, and benefits.
**Apply:** https://hotfix.jobs/jobs/product-designer-disputes-at-chime-2f030e27-56c9-4072-ae0c-e730c2468bd6
**Canonical:** https://hotfix.jobs/jobs/product-designer-disputes-at-chime-2f030e27-56c9-4072-ae0c-e730c2468bd6