Product Design Director, IT
San Francisco, CANew York, NYSeattle, WAHybrid8+ YOE
Summary
Lead the design vision for Rippling's next-generation IT management platform. Unify identity, access, device, and security workflows into an AI-first system that's powerful for admins yet effortless for employees.
About the role
Responsibilities
- Set the vision and quality bar for Rippling’s IT management platform, making it powerful enough for IT leaders and intuitive enough for every employee
- Unify fragmented workflows—identity, access, device management, inventory, security, and compliance—into one coherent product with consistent patterns, policies, and reporting
- Rethink IT workflows for an AI-first world, designing where the system should explain, recommend, automate, or ask for human judgment
- Make the fundamentals effortless, so everyday tasks like provisioning access, shipping devices, enforcing MFA, managing role changes, and offboarding employees feel automatic rather than administrative
- Raise the craft bar, shaping experiences that communicate security, control, and observability through every interaction and detail
- Mentor and grow a world-class design team, running strong critiques, sharpening judgment, and helping designers do the best work of their careers
- Partner closely with Product, Engineering, Research, and customers to turn complex needs into clear priorities, fast decisions, and measurable business impact
Requirements
- 8+ years of product design experience, including 5+ years managing and leading design teams
- A track record of bringing relentless customer focus to high-impact projects and driving strategic business outcomes through design
- Strong systems thinking, with experience leading the design of integrated suites or ecosystems
- A strong personal practice using AI tooling to accelerate design thinking, clarify requirements, explore product directions, and improve the quality of your work
- Excellent written and verbal communication skills, with the ability to build alignment and influence stakeholders from individual contributors to executives
- Deep collaboration experience with Product, Engineering, and cross-functional partners to drive both strategy and execution
- Proven success hiring, leading, and scaling design teams at both startups and established companies
- A history of developing designers and helping them grow to do the best work of their careers
Nice-to-haves
- Experience designing for IT, security, or enterprise management platforms
- Background in AI-powered product design and automation workflows
Skills
Product DesignDesign LeadershipSystems ThinkingAI ToolingEnterprise DesignCross-functional CollaborationTeam MentoringStakeholder ManagementPrototypingUser Research