# Patient Billing Specialist
**Company:** [Allara Health](https://hotfix.jobs/companies/allara-health)
**Location:** Remote
**Salary:** $42K-$42K
**Experience:** 3+ years
**Skills:** Medical Billing, Revenue Cycle, Healthcare Administration, Insurance Processes, Eobs, Deductibles, Copays, Coinsurance, Patient Responsibility, Verbal Communication, Written Communication, Problem-Solving, Documentation, Confidentiality, Multi-System Navigation
**Posted:** 2026-06-26
> Serve as first point of contact for patients with billing, insurance, and account questions. Provide empathetic support, explain coverage concepts, and escalate complex issues while maintaining accurate documentation.
## Job Description
## Key Responsibilities
- Provide empathetic, patient-centered support through communication software
- Serve as a trusted resource for patients seeking assistance with their care journey
- Answer routine billing questions, including helping patients understand statements and account balances
- Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility
- Provide general education on in-network and out-of-network coverage
- Confirm insurance information on file and assist with basic eligibility questions
- Help patients understand where their accounts are within the billing process
- Communicate billing-related updates provided by the Revenue Cycle team
- Act as a liaison between patients, providers, billing specialists, and internal teams
- Escalate complex billing or insurance concerns to the appropriate team
- Provide warm handoffs with complete context to minimize patient frustration
- Maintain accurate documentation of all patient interactions
- Handle sensitive patient information with professionalism and confidentiality
- Identify recurring patient concerns and share feedback that may improve the patient experience

## Required Qualifications
- 3+ years of experience in medical billing, revenue cycle, healthcare administration, or a patient-facing role with direct exposure to billing or insurance processes
- Familiarity with basic billing concepts like premiums, EOBs, deductibles, copays, coinsurance, and patient responsibility
- Experience supporting or navigating patients with questions, escalations, insurance assistance, or billing-related questions
- Strong verbal and written communication skills
- Exceptional attention to detail and organizational skills
- Ability to explain complex information in a simple, patient-friendly way
- Strong problem-solving skills and ability to navigate challenging conversations
- Comfortable working across multiple systems and managing sensitive information
- Ability to work independently in a remote environment

## Preferred Qualifications
- Experience in a telehealth or virtual care setting
- Demonstrated ability to build trust and navigate difficult conversations with patients or customers in a high-volume environment
- Strong technical aptitude with the ability to quickly learn new systems, troubleshoot basic user issues, and navigate multiple platforms simultaneously

## Compensation & Benefits
- 1099 Contractor role at $20/hr
- 40 hours per week
- Availability for one weekend day is required
- This role will primarily support patients during Pacific Time operating hours
**Apply:** https://hotfix.jobs/jobs/patient-billing-specialist-at-allara-health-7d62ebf6-5fa5-4086-8065-093ac9411a51
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