# Partner Program Manager
**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Salary:** $117K-$172K
**Experience:** 5+ years
**Skills:** Project Management, Program Management, Partner Onboarding, Documentation Management, Content Creation, Cross-Functional Collaboration, Communication Strategy, Process Improvement, Salesforce, Impartner, Mindtickle, Crossbeam, Partner Program Management, Customer Success, Stakeholder Management
**Posted:** 2026-06-26
> Drive partner program success by managing onboarding, communications, documentation, and cross-functional initiatives for Twilio's Systems Integrators, ISVs, Resellers, and Technology partners. Requires 5-8 years of program or partner management experience and a bachelor's degree.
## Job Description
## Responsibilities
- Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
- Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.
- Collaborate with marketing to drive engagement through partner events and certifications.
- Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.
- Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.
- Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.
- Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.
- Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.
- Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.
- Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

## Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
- 5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations.
- Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.
- Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.
- Experience with documentation management and content creation for program guides and enablement resources.
- Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.

## Nice-to-Haves
- MBA is a plus.
- Experience in SaaS or cloud-based technology environments.
- Demonstrated understanding of partner programs and partner experience best practices.
- Hands-on experience with partner or CRM technology stacks, specifically with tools like Impartner, MindTickle, Crossbeam and Salesforce (SFDC).
- Proven expertise in partner onboarding, support management, and developing partner-focused workflows.
- Familiarity with partner ecosystems, particularly working with Systems Integrators (SIs), ISVs, Resell, and Technology partners.
- Experience in managing partner communications, tracking partner support tickets, and executing partner events.

## Compensation & Benefits
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960.00 - $146,200.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00.
- Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
- All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
**Apply:** https://hotfix.jobs/jobs/partner-program-manager-at-twilio-3862bcae-24ca-48cd-bd31-157f2dd6f297
**Canonical:** https://hotfix.jobs/jobs/partner-program-manager-at-twilio-3862bcae-24ca-48cd-bd31-157f2dd6f297