# Operations Strategist
**Company:** [Steno](https://hotfix.jobs/companies/steno)
**Location:** Remote
**Salary:** $125K-$155K
**Experience:** 5+ years
**Skills:** Google Sheets, Sop Development, Process Improvement, Project Management, Cross-Functional Coordination, Vendor Management, Reporting And Analytics, Team Management, Offshore Team Coordination, Sla Tracking
**Posted:** 2026-06-26
> Owns operational execution and process design for the Records Retrieval business line, acting as a strategic partner to leadership while managing offshore teams, reporting, and cross-functional initiatives.
## Job Description
## Responsibilities
- Own project work including cross-functional coordination, vendor relationships, go-to-market operations, process design
- Serve as primary liaison to the offshore Records Retrieval team — managing communication, expectations, and workflow coordination
- Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation
- Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department
- Monitor team performance against quality standards; identify gaps and suggest corrective actions through coaching and process improvement
- Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data
- Support recruiting efforts with hiring, onboarding, and ramp-up for new team members
- Escalate blockers that require senior leadership visibility or cross-functional resolution
- Design and maintain SOPs, training materials, and department playbooks as the team and client base scales
- Act as a force multiplier for the head of Records Retrieval

## Requirements
- 5+ years experience in strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
- Experience managing teams and fostering teamwork, especially in transitional settings
- Experience managing or coordinating with offshore or distributed teams across time zones
- Strong data and reporting skills; proficiency in Google Sheets or similar tools required
- Excellent analytical and problem-solving abilities with a data-driven mindset
- Strong leadership skills with the ability to influence and collaborate across departments
- Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives
- High aptitude and ability to rapidly self-teach on a wide range of topics

## Nice-to-Haves
- Comfort in high-paced, fast-changing environments
- High autonomy and low ego — willingness to do unglamorous work as needed
**Apply:** https://hotfix.jobs/jobs/operations-strategist-at-steno-55beaa1a-33a7-44e3-9299-a36c8d47f966
**Canonical:** https://hotfix.jobs/jobs/operations-strategist-at-steno-55beaa1a-33a7-44e3-9299-a36c8d47f966