# Onboarding Advocate
**Company:** [Gusto](https://hotfix.jobs/companies/gusto)
**Location:** Denver, CO
**Salary:** $49K-$55K
**Experience:** 2+ years
**Skills:** Salesforce, Client Communication, Benefits Enrollment, Healthcare Knowledge, Problem Solving, Cross-Functional Collaboration, Project Management, Customer Service
**Posted:** 2026-06-25
> Guide small business customers through health benefits onboarding, managing the full process from enrollment to annual renewals while delivering excellent customer support.
## Job Description
## Responsibilities
- Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
- Work directly with customers to implement employee benefit packages specific to our customers’ needs
- Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
- Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
- Be available for our customers via phone and email to answer questions about the onboarding process

## Requirements
- 2-4 years of client-facing experience
- Empathetic and customer-centric
- Excellent written and oral communication skills
- Strong attention to detail
- Skilled in problem solving, dealing with ambiguity, and cross-team communication
- Self-motivated and comfortable working collaboratively and autonomously
- Ability to work throughout seasonal peaks
- Adaptability to flex to other internal roles if needed
- Embraces an ownership mentality

## Nice-to-Haves
- Exposure to healthcare, payroll, or a start-up environment
- Healthcare, health insurance, or employee benefits experience
- Experience with workforce tools such as Salesforce

## Compensation
- $23.50/hour to $26.44/hour in Denver
- All full-time employees receive competitive base pay, benefits, and equity (RSUs)
**Apply:** https://hotfix.jobs/jobs/onboarding-advocate-at-gusto-e44e105e-0e5c-49fe-8681-218c85eed1aa
**Canonical:** https://hotfix.jobs/jobs/onboarding-advocate-at-gusto-e44e105e-0e5c-49fe-8681-218c85eed1aa