# Medicare Advisor
**Company:** [Propel](https://hotfix.jobs/companies/propel)
**Location:** Remote
**Salary:** $70K-$80K
**Skills:** ChatGPT, Claude, AI Tools, In-App Chat, Medicare Advantage, D-Snps, Medicaid, Health Insurance Licensing, Enrollment Applications, Insurance Carriers
**Posted:** 2026-05-08
> Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
## Job Description
## What You'll Do
- Respond to incoming inquiries from users regarding D-SNPs, Traditional Medicare, Medicare Advantage plans, and Medicaid, providing expert guidance and support via in-app chat (primary) and phone (secondary).
- Use AI-powered tools to efficiently research plan details, compare coverage options, and synthesize complex regulatory information for users.
- Apply a user-centric approach, prioritizing user needs and exceeding service expectations.
- Conduct comprehensive comparisons of Medicare Advantage plans, ensuring users understand their options for healthcare coverage based on their specific needs.
- Educate users on eligibility requirements, enrollment processes, and Medicare compliance, helping them navigate the complexities of healthcare regulations.
- Execute enrollment applications accurately, providing users with critical information about deadlines and ongoing actions needed to sustain their coverage effectively.
- Maintain appointments with multiple insurance carriers across 30+ states and ensure compliance with licensing requirements as Propel expands its D-SNP footprint.
- Collaborate with product, design, and engineering teams to improve app functionality, offering insights from user interactions and enrollment experiences.
- Leverage AI tools to draft user communications, create summaries, and identify patterns in user inquiries that can inform product improvements.
- Offer constructive feedback to enhance user and agent experiences within the application workflow.
- Flex outside of core D-SNP advisory as needed, supporting broader Medicare enrollment efforts, general app CX, and other team initiatives as we scale into new states and markets.

## Required Qualifications
- Fast learner with a strong interest in developing expertise in Medicare/Medicaid nationwide.
- Comfortable using AI tools (such as ChatGPT, Claude, or similar) in daily work for tasks like research, drafting, and problem-solving. Willingness to learn and adopt new AI-powered tools as they are introduced.
- Able to handle complex user inquiries and multitask while receiving information from a user, including researching health plans and concepts.
- Quickly develops credibility with users, demonstrating an aptitude for active listening, deep knowledge in the area you are advising them on, and providing confident consultations.
- Have or are willing to obtain an active broker/agent health insurance license in your home state and additional non-resident state licensure (company-sponsored).
- Willing to complete training and take tests relevant to getting appointed by health insurance carriers.
- Excellent communication skills with the ability to explain complex concepts simply.
- A comprehensive understanding of the difficulties faced by low-income Americans and a dedication to offering compassionate and tailored assistance.
- From October 15th through December 7th (the Annual Enrollment Period), refrain from taking vacation and be able to take phone/chat shifts on the weekends (likely 1 day/weekend during that period).
- Must pass a background check as part of the hiring process.

## Preferred Qualifications
- Fluency in Spanish.
- Prior experience in healthcare, insurance, benefits counseling, or customer service roles.
- Experience working at a startup or tech company.

## Compensation
- Base salary: **$70,000 - $80,000** plus performance-based bonus.
- 20 Days of PTO.
- 4% 401K match.
- $10k lifetime spend towards Carrot Fertility.
- Excellent Medical, Dental and Vision options.
- Other health and mental health focused benefits and perks.
**Apply:** https://hotfix.jobs/jobs/medicare-advisor-at-propel-4710ac4d-69e1-4bc5-9b10-f1f67405e27e
**Canonical:** https://hotfix.jobs/jobs/medicare-advisor-at-propel-4710ac4d-69e1-4bc5-9b10-f1f67405e27e