# Medical Operations Specialist
**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Experience:** 1+ years
**Skills:** Google Workspace, Slack, Zoho Desk, Okta, Healthcare Operations, Provider Support, Workflow Management, KPI Tracking, Cross-Functional Collaboration
**Posted:** 2026-06-26
> Support day-to-day operations of a telehealth provider network, acting as the primary operational contact for providers and ensuring schedule adherence, workflow consistency, and issue resolution. Requires 1-3 years healthcare operations experience and a bachelor's degree or equivalent.
## Job Description
## What You'll Do
- Monitor and support provider adherence to schedules, workflows, and operational expectations.
- Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
- Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
- Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
- Address provider questions or concerns in a timely, professional, and supportive manner.
- Track and support reporting on key operational and performance indicators (KPIs).
- Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
- Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
- Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
- Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
- Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
- Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.

## Who You Are
- 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred).
- Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience.
- Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population.
- Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset.
- Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk).
- Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.
- Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams.
- Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.
**Apply:** https://hotfix.jobs/jobs/medical-operations-specialist-at-openloop-f32d716e-c277-42f8-bcf3-246d9929fcc7
**Canonical:** https://hotfix.jobs/jobs/medical-operations-specialist-at-openloop-f32d716e-c277-42f8-bcf3-246d9929fcc7