# Manager, Onboarding
**Company:** [Luxury Presence](https://hotfix.jobs/companies/luxury-presence)
**Location:** Austin, TX
**Salary:** $95K-$130K
**Experience:** 3+ years
**Skills:** CRM, Project Management Tools, KPI Tracking, BI Tools, Spreadsheets, Client Onboarding, Team Leadership, Cross-Functional Collaboration, Process Improvement, Client Escalation Management
**Posted:** 2026-06-23
> Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.
## Job Description
## Responsibilities
- Lead and develop a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
- Run structured bi-weekly 1:1s, deliver actionable feedback, and build personalized development plans for each IC
- Monitor key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and take proactive action when something is off
- Manage client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it
- Drive quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn
- Partner cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops
- Own the new hire experience — deliver a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner
- Use data to identify workflow gaps, drive process improvements, and maintain clear internal documentation
- Lead or contribute to at least one high-impact project per quarter that advances onboarding efficiency or client experience

## Requirements
- 3+ years in a client-facing operations, onboarding, or implementation role
- 1+ years managing and leading a team in a metrics-driven environment
- Proven track record of hitting team targets and improving performance over time
- Experience working cross-functionally in a fast-moving, high-growth company
- Comfort building and tracking KPIs in spreadsheets or BI tools
- Familiarity with CRM and project management tools — and a track record of learning new systems quickly
- High bar for quality and a bias for action when things aren't working

## Nice-to-Haves
- Gifted at coaching people and developing ICs
- Skilled at reading metrics quickly and knowing what they're telling you about your team, your clients, and your processes
- Calm under pressure and able to make clear decisions even when the picture isn't fully formed
- Able to turn frustrated clients into retained ones through empathy, directness, and follow-through
- Build cross-functional trust — other teams want to work with you because you close the loop and do what you say
- Communicate clearly up, down, and sideways — your team always knows where they stand and what's expected
- Document as you go — leave things better than you found them and your team doesn't have to guess how things work
**Apply:** https://hotfix.jobs/jobs/manager-onboarding-at-luxury-presence-7b1b2d0b-6000-49a3-9fa1-6651e712d358
**Canonical:** https://hotfix.jobs/jobs/manager-onboarding-at-luxury-presence-7b1b2d0b-6000-49a3-9fa1-6651e712d358