# Manager, Implementation (Global Payroll)
**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Seattle, WA, New York, NY, San Francisco, CA, Austin, TX
**Salary:** $94K-$171K
**Experience:** 5+ years
**Skills:** SaaS, Professional Services, Implementation, Customer Success, Team Leadership, Coaching, KPI Tracking, Cross-Functional Collaboration, Process Improvement, Escalation Management
**Posted:** 2026-05-06
> First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
## Job Description
## What you will do
- Develop Implementation Managers through hands-on coaching and mentorship
- Support hiring & onboarding of new Implementation Managers
- Successfully resolve customer escalations for maximum satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
- Track, monitor & continuously improve performance on key metrics & KPIs
- Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

## What you will need
- 5+ years of SaaS experience in professional services, implementation, or customer success
- 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
- Ruthless prioritization and time management
- Boundless energy to help your team and your customers...all with a “can-do” attitude!
- Strong attention to detail and ability to solve complex, interdependent problems
- Flexible to scaling and changing organizations and responsibilities

## Compensation
- This role will receive a competitive salary + benefits + equity
- Commission is not guaranteed
**Apply:** https://hotfix.jobs/jobs/manager-implementation-global-payroll-at-rippling-9b7a6ab7-c2bd-4549-9bf8-68dc690278eb
**Canonical:** https://hotfix.jobs/jobs/manager-implementation-global-payroll-at-rippling-9b7a6ab7-c2bd-4549-9bf8-68dc690278eb