# Learning Operations Specialist
**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Nashville, TN
**Salary:** $59K-$74K
**Experience:** 2+ years
**Skills:** Docebo, Articulate 360, Canva, Vyond, Camtasia, Excel, Jira, Google Workspace, Generative AI, Addie
**Posted:** 2026-06-25
> Owns segment training support end-to-end for Lyft's Customer Care Operations, administering Docebo LMS, managing learning dashboards, and designing/facilitating training content using Articulate 360, Canva, and AI tools. Requires 2+ years in learning operations or instructional design plus strong data analysis and project management skills.
## Job Description
## Training Design & Facilitation
- Build and maintain stakeholder relationships to manage expectations, create project plans, and provide regular project status updates.
- Organize and manage logistics for both on-site and virtual training sessions.
- Collaborate with the Workforce Management (WFM) team to schedule training sessions efficiently.
- Write and deliver training announcements with all necessary materials, completion instructions, and clear expectations.
- Own the end-to-end design and development of learning solutions including eLearning courses, job aids, knowledge checks, and blended learning content for their assigned segment.
- Leverage generative AI tools to enhance content creation and streamline the development process.
- Facilitate instructor-led and virtual training sessions for agents, trainers, and leaders across SCC and BPO partner sites.
- Produce learning materials using tools such as Articulate 360, Canva, Vyond, and Camtasia to promote self-study, practice, and performance support.
- Collaborate with Learning Designers and Program Leads in conceptualizing, designing, and organizing projects; contribute to design best practices and shared team resources.
- Review learning solutions and assist in necessary edits for quality assurance and continuous improvement.
- Address ad-hoc training needs and adjust project priorities accordingly in a fast-paced environment.

## Program Analysis & Dashboard Management
- Manage and enhance learning metrics dashboards (LP Metrics Dashboard, Speed to Green Dashboard) for L&P team member utilization to surface key performance trends for stakeholders and leadership.
- Generate and distribute completion reports; analyze completion rates, knowledge check data, and performance behaviors to identify trends and opportunities for improvement.
- Analyze learner feedback (e.g., trainer and course surveys) to evaluate satisfaction and present insights to stakeholders on a regular cadence.
- Partner with stakeholders to connect learning outcomes to broader business KPIs (e.g., quality scores, customer sentiment, AHT) for their assigned segment.
- Evaluate training programs and curricula for effectiveness and ROI; develop and present data-driven recommendations to leadership.

## Learning Management System (LMS) Administration
- Serve as the primary SCC administrator for the LMS (Docebo), overseeing day-to-day operations and ensuring an optimal learner experience.
- Maintain and manage Docebo groups and SCC catalogs, ensuring accuracy and alignment with Workday; act as main point of contact for LMS vendors and related stakeholders.
- Troubleshoot and resolve LMS-related issues, partnering with internal teams and vendors; manage Jira tickets as needed.
- Audit and maintain the organization of existing courses in the LMS to assess relevance, accuracy, and usability.
- Champion best practices in LMS usage and ensure the platform is fully leveraged across the organization.

## Experience
- 2+ years of experience in learning operations, instructional design, training coordination, or a related field.
- Undergraduate degree or equivalent experience required.
- Proficiency with LMS environments (Docebo preferred) including content management, user administration, and reporting.
- Experience with eLearning authoring tools such as Articulate 360, Canva, Vyond, or Camtasia.
- Experience utilizing generative AI applications to support content creation and learning development.
- Demonstrated ability to design learning materials in various formats including ILT, blended learning, microlearning, and job aids; applied knowledge of adult learning principles (ADDIE, Action Mapping) preferred.
- Proficiency in Excel including advanced functions (pivot tables, VLOOKUP, data analysis tools) for report generation and data manipulation.
- Experience interpreting LMS reports and translating data into actionable insights; ability to present findings to stakeholders at all levels.
- Strong analytical mindset with the ability to identify trends, evaluate data quality, and recommend process improvements.
- Strong project management skills with experience in Agile SCRUM methodologies and Jira frameworks (preferred).
- Excellent written and oral communication skills with meticulous attention to detail and accuracy.
- Strong cross-functional collaboration skills with experience partnering across multiple departments, time zones, and global teams.
- Proven ability to manage multiple priorities simultaneously in a fast-paced environment with tight deadlines.
- Ability to work independently with timely and appropriate follow-up.
- Familiarity with Google Suite tools for document creation and collaboration.

## Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
**Apply:** https://hotfix.jobs/jobs/learning-operations-specialist-at-lyft-55275fa4-fec6-4e32-a781-8ddf9538b29b
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