# IT Technician (Help Desk - Linux Focus)
**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Hayward, CA
**Salary:** $90K-$120K
**Experience:** 4+ years
**Skills:** Linux, Okta, Jumpcloud, TCP/IP, DNS, Dhcp, Vlans, macOS, Windows, Bash, Python
**Posted:** 2026-05-12
> Provides hands-on IT support in manufacturing environment, focusing on advanced Linux troubleshooting, identity management with Okta/JumpCloud, network triage, and endpoint operations. Requires 4+ years technical IT experience and strong problem-solving in fast-paced setting.
## Job Description
## What You’ll Do

### Advanced Endpoint & OS Support (Linux first)
- Troubleshoot complex issues across Linux (primary), macOS, and Windows systems
- Diagnose OS level problems (performance, services, networking, permissions, etc.)
- Support engineering and manufacturing workflows running on Linux machines
- Perform system provisioning, reimaging, patching, and hardware diagnostics

### Identity & Device Management (Okta + JumpCloud)
- Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues)
- Troubleshoot SSO and access related issues across integrated applications
- Manage devices in JumpCloud (reenrollment, policy issues, locked devices)
- Ensure endpoints are properly enrolled, compliant, and operational

### Network Troubleshooting & Support
- Act as first responder for network related issues onsite
- Troubleshoot connectivity problems (wired & wireless)
- Assist with: Switch troubleshooting (ports, VLANs, cabling issues)
- Wireless network issues
- Identifying outages or degraded performance
- Partner with the Network Engineer on escalations and implementations

### Hands On IT Operations
- Support hardware lifecycle (deployment, repair, replacement)
- Assist with manufacturing floor IT needs and rapid response issues
- Own problems end to end, not just ticket resolution

### Documentation & Continuous Improvement
- Document troubleshooting steps, fixes, and recurring issues
- Contribute to internal knowledge base and process improvements
- Identify patterns and proactively reduce repeat issues

## What Makes You a Good Fit

### Technical Experience
- 4+ years in a technical IT support role (not entry-level help desk)
- Strong hands on experience with:
  - **Linux troubleshooting (required)**
  - macOS and Windows support
- Experience with **Okta** (SSO, MFA, lifecycle management)
- Experience with **JumpCloud** or similar device management tools

### Networking Fundamentals (Important)
- Solid understanding of: **TCP/IP, DNS, DHCP**
- **VLANs, switching basics**
- Comfortable troubleshooting: Network drops, Port issues, Connectivity problems across endpoints

### Nice to Have
- Certifications (CompTIA A+, Network+, Linux+)
- Experience in manufacturing or lab environments
- Exposure to scripting/automation (**Bash, Python**, etc.)

## Compensation
- Annual base salary range: **$90,000 - $120,000**
- Equity in the form of stock options
- Comprehensive benefits: Paid vacation, sick leave, holiday pay, 401K
**Apply:** https://hotfix.jobs/jobs/it-technician-help-desk-linux-focus-at-skydio-e76eac56-35eb-401c-8979-98462337422c
**Canonical:** https://hotfix.jobs/jobs/it-technician-help-desk-linux-focus-at-skydio-e76eac56-35eb-401c-8979-98462337422c