# IT Support Specialist
**Company:** [Olo](https://hotfix.jobs/companies/olo)
**Location:** New York, NY
**Experience:** 1+ years
**Skills:** Windows, macOS, Microsoft Office, Google Workspace, TCP/IP, Ticketing Systems, Endpoint Management, Asset Management
**Posted:** 2026-06-26
> Provide technical assistance and support to end-users on hardware, software, and network issues. Requires 1+ years of IT support experience and strong communication skills.
## Job Description
## How You'll Make an Impact

- Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.
- Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.
- Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.
- Use the knowledge base of common issues and solutions to resolve support requests.
- Assist with projects to consolidate internal tools and integrate single sign-on.
- Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.

## What Will Set You Up For Success

- 1+ years of experience in IT support or a help desk environment.
- Passion for technology and helping people, with a customer-oriented approach.
- Basic understanding of Windows and macOS operating systems.
- Experience with common productivity software (Microsoft Office, Google Workspace, etc.).
- Familiarity with basic networking concepts (TCP/IP).
- Excellent communication and interpersonal skills with both technical and non-technical audiences.
- Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment.
**Apply:** https://hotfix.jobs/jobs/it-support-specialist-at-olo-b3c1bbd4-0807-4c28-a252-0c71652ba923
**Canonical:** https://hotfix.jobs/jobs/it-support-specialist-at-olo-b3c1bbd4-0807-4c28-a252-0c71652ba923