# IT Service Desk Specialist
**Company:** [PathAI](https://hotfix.jobs/companies/pathai)
**Location:** Boston, MA
**Experience:** 0+ years
**Skills:** macOS, Windows, Google Workspace, Slack, Zoom, Jamf Mdm, Ubiquiti Networking, AWS, GitLab, Hashicorp Vault
**Posted:** 2026-06-09
> Provide IT support and troubleshooting for macOS/Windows laptops, collaboration tools, and office tech. Manage onboarding, access requests, asset tracking, and training.
## Job Description
## What You’ll Do
- Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person.
- Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.).
- Set up, deploy, and manage computers and peripherals for new hires and existing employees.
- Help maintain and improve IT processes and documentation to make the team more efficient.
- Manage access requests and accounts across business systems.
- Support office technology such as networking (Ubiquiti), AV setups, and conference rooms.
- Contribute to IT asset management and inventory tracking.
- Provide one-on-one and small-group training on applications and IT best practices.
- Assist with IT projects, system upgrades, and security initiatives as needed.

## What You’ll Need
- 6+ months of experience or training in IT support, help desk, or a related role.
- Strong communication skills, both written and verbal, with the ability to explain technical issues clearly.
- Familiarity with macOS (primary environment) and Windows; Linux experience a plus.
- Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365).
- Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
- Reliable, responsible, and organized; you follow through on commitments and adjust when plans change.
- Curious and eager to learn, with the ability to use resources creatively to solve problems.
**Apply:** https://hotfix.jobs/jobs/it-service-desk-specialist-at-pathai-a1e58c35-af38-4e51-bf5b-62794979ee0a
**Canonical:** https://hotfix.jobs/jobs/it-service-desk-specialist-at-pathai-a1e58c35-af38-4e51-bf5b-62794979ee0a