# IT Engineer
**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Experience:** 4+ years
**Skills:** macOS, Windows, Linux, IAM, SSO, SCIM, MFA, Vpn, Scripting, Automation, AI Tools, It Security, Okta, Meraki, Palo Alto
**Posted:** 2026-06-03
> The IT Engineer will be responsible for managing and improving IT systems, including identity and access management, network infrastructure, endpoint security, and device management. This role involves hands-on support, strategic project leadership, and leveraging automation and AI tools.
## Job Description
## About you
You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding. You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work.

## What skills or experience do I need?

* 4–6+ years in IT engineering, system administration, and network management.
* Proficiency in macOS, Windows, and Linux.
* Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
* Experience with enterprise device management and endpoint security.
* Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
* Experience with scripting, automation, and AI tools.
* IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.

### Bonus points:

* High-growth startup experience.
* Infrastructure-as-code experience.
* Cloud platform familiarity (AWS, Azure, or similar).
* Relevant certifications (networking, security, or cloud).
* You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built.
* You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks.

## Key Responsibilities

### Identity & Access Management

* Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
* Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.

### Network Engineering & Security

* Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
* Implement and maintain security controls to protect the network and connected systems.

### Endpoint & Device Management

* Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.

### Monitoring, Alerting & Reliability

* Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
* Centralize alerting and document runbooks so any team member can triage independently.

### Infrastructure, Automation & Resilience

* Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
* Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.

### IT Support

* Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.

### Documentation & Knowledge Management

* Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.

### Project Management

* Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.

## Working At Tulip
We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

* Direct impact on product and culture
* Company equity
* Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
* Flexible work schedule and unlimited vacation policy
* Virtual company events and happy hours
* Fitness subsidies
* Dog-friendly office
**Apply:** https://hotfix.jobs/jobs/it-engineer-at-tulip-ff97b562-b1e4-46fd-8e91-edc47c482260
**Canonical:** https://hotfix.jobs/jobs/it-engineer-at-tulip-ff97b562-b1e4-46fd-8e91-edc47c482260