# Integrations Expert | Customer Experience
**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Salary:** $107K-$165K
**Experience:** 2+ years
**Skills:** NetSuite, Quickbooks, Sage Intacct, Xero, Workday, Zendesk, Salesforce, APIs, JSON, SQL
**Posted:** 2026-01-27
> Serve as the senior escalation point for complex ERP/HRIS integration issues with platforms like NetSuite, QuickBooks, and Workday. Handle advanced troubleshooting, mentor team members, and drive product improvements through customer insights.
## Job Description
## What You’ll Do
- **Support Excellence:** Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support.
- **Advanced Troubleshooting:** Resolve 85–95% of escalated sync/configuration issues without engineering intervention.
- **Systems Leadership:** Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams.
- **Documentation Ownership:** Lead documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards.
- **Enablement & Mentorship:** Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools.
- **Roadmap Input:** Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization.

## What You Need
- 2–4 years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles
- Proven success resolving complex sync/config issues in at least one of the following ERPs: **NetSuite**, **Sage Intacct**, **QuickBooks (Online/Desktop)**, or **Xero**
- Proven ability to use customer insights and support data to influence product improvements
- Strong judgment under ambiguity with the ability to make decisions on the fly and coach others
- Comfortable with configuration consoles, admin panels, and cross-system troubleshooting
- Excellent written and verbal communication—able to explain system behavior to both technical and non-technical audiences
- Comfort with using support tooling (**Zendesk**, **Salesforce**, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams
- Basic familiarity with **APIs**, file formats (e.g., **CSV**, **JSON**), and accounting software integrations
- Curiosity, adaptability, and a customer-first mindset
- Willingness to lead customer-facing calls and drive action in cross-functional settings

## Nice to Haves
- Experience using **Zendesk** (macros, triggers, custom objects)
- Familiarity with **SQL** or interpreting **JSON/API** payloads
- Background in FinTech, accounting, or HR software environments
- Prior enablement or technical training experience

## Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you (partially covered for dependents)
- 401k (including employer match)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks
- Budget for intra-office travel
- Relocation support to NYC or SF
**Apply:** https://hotfix.jobs/jobs/integrations-expert-customer-experience-at-ramp-143e9fda-e622-4c5f-97e8-dd930be1bc5d
**Canonical:** https://hotfix.jobs/jobs/integrations-expert-customer-experience-at-ramp-143e9fda-e622-4c5f-97e8-dd930be1bc5d