# Implementation Manager (Onboarding & Delivery)
**Company:** [Glimpse](https://hotfix.jobs/companies/glimpse)
**Location:** New York, NY
**Salary:** $120K-$150K
**Experience:** 3+ years
**Skills:** Integrations, Data Pipelines, File Systems, Workflows, Data Flows, Onboarding Playbooks, Cross-Functional Project Management, Technical Troubleshooting, Automation, Cpg Operations
**Posted:** 2026-04-01
> Leads end-to-end customer onboarding for SMB to Enterprise clients at an AI SaaS startup, managing kickoffs, timelines, blockers, and handoffs while translating workflows into requirements. Requires 3+ years in implementation/CS/consulting with technical comfort and startup experience.
## Job Description
## Responsibilities
- Lead customer onboarding end-to-end: run kickoff, discovery, success criteria, milestones, and go-live planning to drive time-to-first-value.
- Be the customer’s point person: build trust with stakeholders, run status calls, set expectations, and communicate clearly when tradeoffs arise.
- Unblock anything needed for initial value: identify blockers early, troubleshoot issues, and drive resolution across teams.
- Translate needs into requirements: distill complex customer workflows into clear, actionable requirements for technical and non-technical partners.
- Operate as the implementation project manager: manage timelines, risks, dependencies, and stakeholder alignment across multiple concurrent accounts.
- Think technically + operationally: understand data flows/integrations/workflows enough to diagnose issues, coordinate fixes, and prevent repeat problems.
- Drive continuous improvement: improve templates, checklists, and playbooks; spot patterns and turn them into process and product improvements.
- Partner with internal teams: align with CS, Product, Engineering, and Ops to ensure smooth delivery and clean handoff post-launch.

## Requirements
- 3+ years of experience in Implementation, Customer Success, Consulting, Services, Investment Banking, or Ops.
- Experience in an ops/customer role at a startup (you’ve operated in ambiguity and helped build process on the go).
- Track record leading complex, cross-functional projects with multiple stakeholders.

## Core Strengths
- Comfortable operating without structure: you can forge a path through complex problems without always having the full picture or a playbook.
- Strong customer presence: you can confidently lead executive-facing conversations, build credibility fast, and handle difficult moments well.
- Technical + operational thinker: you enjoy diagnosing workflow/data/integration issues and coordinating the work to fix them (no need to be an engineer).
- Adaptable and improvement-oriented: lack of process doesn’t frustrate you - you create structure, iterate, and continuously raise the bar.
- Ability to multitask across multiple accounts while knowing when to dive deep to unblock a critical issue.
- Exceptional written and verbal communication; crisp updates, clear next steps, and strong follow-through.
- Detail-oriented, organized, and accountable - you close loops.
- Technical-leaning: comfortable talking about integrations, data formats, and other technical conversations.

## Nice-to-Haves
- Experience with implementation involving various file systems, data pipelines, or finance/ops workflows.
- Experience building onboarding playbooks or scaling an implementation motion from the ground up.
- Familiarity with the operations of the consumer packaged good and retail industries.
- Strong inclination towards automation and software-solutions to operational problems.

## Compensation
- Competitive salary with meaningful equity
- In-person team in NYC
**Apply:** https://hotfix.jobs/jobs/implementation-manager-onboarding-delivery-at-glimpse-1c78809d-d53d-48db-8b44-c6bc4f8248db
**Canonical:** https://hotfix.jobs/jobs/implementation-manager-onboarding-delivery-at-glimpse-1c78809d-d53d-48db-8b44-c6bc4f8248db