# HR Business Partner, Client Experience
**Company:** [Farther Finance](https://hotfix.jobs/companies/farther-finance)
**Location:** Dallas, TX, Irving, TX
**Experience:** 4+ years
**Skills:** Rippling, Lattice, Employee Relations, Performance Management, Manager Training, HRIS, Learning And Development, Instructional Design, Headcount Planning, Organizational Development
**Posted:** 2026-05-06
> HR Business Partner embedded in the Client Experience team in Irving, TX, handling employee relations, coaching, conflict resolution, and owning manager training programs. Partners with CX leadership on people strategy, performance management, and culture initiatives in a high-growth fintech.
## Job Description
## Responsibilities
- Serve as the primary people partner for Farther's Client Experience org, providing hands-on support for employee relations, coaching, and conflict resolution
- Build and own a manager training and development program focused on elevating entry-level and developing managers within the CX team
- Be the in-person HR resource in our Irving, TX office — someone employees and managers can walk up to with real questions and concerns
- Partner with CX leadership (including leaders overseeing advisor experience, client transitions, and client experience) on people strategy, headcount planning, and organizational development
- Support performance management processes including goal-setting, reviews, and performance improvement in partnership with the Head of People
- Help drive engagement and culture initiatives, with a lens toward how our CX team shows up for each other and for the business
- Collaborate with the broader People team on companywide programs, sharing learnings and best practices from the CX org

## Requirements
- 4–7 years of HR experience with meaningful time in a generalist or HRBP role supporting a specific business unit or client group
- Strong employee relations chops — you're comfortable handling complex, sensitive situations with professionalism and sound judgment
- Experience building or delivering manager training programs, especially for first-time or developing managers
- High EQ and a communication style that earns trust quickly across all levels of an organization
- Comfortable being the only HR person in the room (and in the office) — you operate independently and know when to escalate

## Nice-to-Haves
- Experience supporting a CX, client services, or operations team in a high-growth environment
- Familiarity with the financial services or wealth management industry — or curiosity about it
- Experience with **Rippling**, **Lattice**, or similar HRIS/performance management platforms
- Background in learning and development, facilitation, or instructional design

## Compensation & Benefits
- Competitive comp package that rewards impact
- Full health benefits + 401(k) matching & Roth IRA options
- Unlimited PTO
**Apply:** https://hotfix.jobs/jobs/hr-business-partner-client-experience-at-farther-finance-7e36214b-bc03-4d7f-9bda-7450d43fbe96
**Canonical:** https://hotfix.jobs/jobs/hr-business-partner-client-experience-at-farther-finance-7e36214b-bc03-4d7f-9bda-7450d43fbe96