# Help Desk Technician
**Company:** [Replit](https://hotfix.jobs/companies/replit)
**Location:** New York, NY
**Salary:** $94K-$123K
**Experience:** 1+ years
**Skills:** macOS, Google Workspace, Slack, MDM, Kandji, MFA, SSO, TCP/IP, DNS, Dhcp
**Posted:** 2026-05-05
> Provides Tier 1 onsite IT support in a macOS environment, troubleshooting hardware/software issues, managing endpoints via MDM, supporting Google Workspace/Slack, and handling onboarding/inventory at Replit's NYC office. Requires 1+ years IT support experience and onsite presence 4+ days/week.
## Job Description
## What You'll Do
- Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
- Troubleshoot and resolve hardware, software and peripheral issues for MacBooks
- Assist end users with configuration and troubleshooting core collaboration tools such as **Google Workspace** (Gmail, Drive, Calendar, Meet) and **Slack**
- Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery
- Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
- Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational
- Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
- Document service requests, incidents and resolutions in the IT ticketing platform
- Contribute to documentation, knowledge base articles and process improvement initiatives
- Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
- Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

## Required Skills & Experience
- 1+ years of IT support experience
- Strong working knowledge of **Apple macOS** troubleshooting, hardware diagnostics and system configuration in an enterprise environment
- Experience supporting **Google Workspace** administration and end-user troubleshooting
- Familiarity with endpoint management/MDM platforms (**Kandji** preferred)
- Understanding of identity and access management concepts such as **MFA** and **SSO**
- Basic networking knowledge (**TCP/IP**, **DNS**, **DHCP**, Wi-Fi troubleshooting)
- Experience supporting video conferencing and AV systems
- Familiarity with IT ticketing systems

## Bonus Qualifications
- Active Replit user and passionate about making software creation more accessible
- Experience supporting **Microsoft Windows** and **Linux** endpoints
- **CompTIA A+**, **CompTIA Network+**, **Apple Certified Support Professional** certified

## Full-Time Employee Benefits Include
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities
**Apply:** https://hotfix.jobs/jobs/help-desk-technician-at-replit-d63a97c1-654a-43c4-ac10-49f144849553
**Canonical:** https://hotfix.jobs/jobs/help-desk-technician-at-replit-d63a97c1-654a-43c4-ac10-49f144849553