# Head of Transaction Support and Admin
**Company:** [Cedar](https://hotfix.jobs/companies/cedar)
**Location:** Honolulu, HI, New York, NY
**Salary:** $80K-$135K
**Experience:** 6+ years
**Skills:** Sop Development, Workflow Automation, Document Management, Quality Assurance, Dashboards, Real Estate Transactions, Title Coordination, Lender Coordination, Team Management, KPI Tracking, Process Optimization, Contract Review, Notice Management, Compliance Support, Operational Systems
**Posted:** 2026-01-12
> Leads transaction support and administrative operations for residential real estate deals, managing teams, SOPs, vendor coordination, and tech integrations to ensure smooth workflows and compliance. Requires 6+ years real estate experience and strong process management skills.
## Job Description
## Responsibilities

### Transaction Support, Coordination & Documentation Oversight
- Oversee and coordinate all administrative support for residential real-estate transactions, ensuring smooth, accurate, and timely workflow execution.
- Manage and review transaction files across multiple jurisdictions, ensuring all administrative steps, notices, and documentation are handled accurately.
- Proactively coordinate with title companies, lenders, escrow officers, and third-party service providers to maintain seamless transaction progress.
- Conduct administrative review of documents for execution accuracy and completeness prior to closing.
- Perform quality-assurance checks on all third-party prepared materials, including title packages, closing statements, HOA/AOAO certificates, lender documents, and other external deliverables.
- Ensure meticulous organization, documentation, and filing of all transaction-related communications and materials.
- Draft standardized transactional notices and correspondence; amend administrative terms in contracts as needed under guidance from the CLO.
- Support internal legal workflows without directing or practicing legal judgment.

### Administrative Operations, SOP Development & Team Leadership
- Manage, train, and supervise administrative assistants, transaction coordinators, and support specialists as Cedar scales.
- Assess ongoing staffing needs, forecast administrative workload, and recommend appropriate staffing levels for local, remote, and offshore administrative teams.
- Lead recruitment, interviewing, hiring, and onboarding of administrative staff, including domestic and offshore personnel for administrative and transaction management purposes.
- Delegate tasks effectively to maintain continuous workflow and prevent bottlenecks.
- Coordinate staffing, workload distribution, and daily prioritization across transaction support, finance/collections support, and asset management support.
- Assist leadership in designing and implementing Standard Operating Procedures (SOPs) for transaction support, administrative operations, and document workflows.
- Establish and maintain quality assurance and consistency standards for all administrative outputs.
- Maintain audit-ready administrative systems for tracking notices, correspondence, transaction steps, and document retention.
- Oversee performance management for all administrative staff, including evaluations, coaching, training, and corrective action when needed.

### Default Notices & Administrative Compliance Support
- Oversee administrative preparation, issuance, and internal tracking of default notices related to residential leaseholds and internal agreements.
- Coordinate with internal teams to ensure notices are accurate, timely, and properly documented.
- Maintain Cedar’s internal library of administrative notice procedures and ensure team adherence.
- Support the CLO and CCO operationally in evolving administrative and compliance needs.

### Systems, Technology Integrations, Automation & Dashboards
- Collaborate with engineering, platform, and product teams to integrate administrative and transaction-support workflows into Cedar’s internal systems.
- Assist in deploying automation tools to streamline administrative processes such as document generation, notice sequences, workflow triggers, and data entry.
- Assist in developing and maintain operational dashboards tracking transaction progress, notice timelines, administrative workload, and bottlenecks.
- Provide structured operational feedback to inform system improvements, product features, and workflow automations.
- Test software enhancements, new system tools, and integrations to ensure operational readiness prior to deployment.

### Cross-Functional Coordination & Process Optimization
- Work closely with the CLO on document workflows, contract administration, and process adherence.
- Partner with the CCO to scale administrative operations and align staffing plans with national growth.
- Coordinate with Underwriting, Transaction Management, and Platform teams to ensure smooth administrative handoffs and documentation flow.
- Identify administrative bottlenecks, inefficiencies, or workload imbalances; recommend staffing adjustments or workflow changes as needed.
- Develop and track KPIs for administrative throughput, accuracy, productivity, and process health.

### Property Documentation Review & Administrative Risk Identification
- Interpret HOA, AOAO, and CC&R documents to identify administrative obligations, restrictions, and follow-up tasks.
- Review inspection reports, disclosures, and related materials to identify administrative issues, missing documentation, or required follow-ups.
- Support property readiness by ensuring administrative components of each transaction are complete, accurate, and aligned with underwriting and asset management processes.

## Qualifications
- Minimum 6 years of real estate experience.
- Highly organized, autonomous operator who thrives without constant supervision.
- Natural manager capable of leading administrative assistants, transaction coordinators, and future team members.
- Comfortable managing multiple transactions simultaneously across jurisdictions.
- Process-oriented, motivated to create order and structure, enjoy building and scaling SOPs.
- Strong consumer-facing written and verbal communication skills.
**Apply:** https://hotfix.jobs/jobs/head-of-transaction-support-and-admin-at-cedar-510da79f-d0b5-4591-9ae1-76e4114d0edd
**Canonical:** https://hotfix.jobs/jobs/head-of-transaction-support-and-admin-at-cedar-510da79f-d0b5-4591-9ae1-76e4114d0edd