# Head of Member Growth and Engagement
**Company:** [Pomelo Care](https://hotfix.jobs/companies/pomelo-care)
**Location:** Remote
**Salary:** $220K-$250K
**Experience:** 10+ years
**Skills:** CRM, Marketing Automation, P&L Management, Subscription Models, Lifecycle Marketing, Marketing Operations, Data Analysis, KPIs, Retention Strategies, Growth Metrics
**Posted:** 2026-04-06
> Leads member growth and engagement strategy for subscription business, owning key P&L metrics like enrollment, retention, and LTV:CAC. Oversees cross-functional teams in outreach, lifecycle marketing, and operations with 10+ years experience including 4+ in senior leadership.
## Job Description
## What You'll Do

- Orchestrate the end-to-end member growth and retention strategy, aligning cross-functional roadmaps to drive step-change improvements in business performance.
- Own the P&L-defining metrics of the business, including Enrollment Rate, LTV:CAC, and Monthly Retention.
- Partner with Strategic Finance to model performance inputs and establish long-term enrollment and engagement targets.
- Architect the end-to-end member journey, identifying high-impact engagement touchpoints and implementing automated interventions to mitigate churn.
- Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to exceed revenue targets.
- Maintain a high-fidelity feedback loop with the executive team, providing transparent reporting on KPIs, campaign performance, and revenue pacing.
- Directly oversee a multi-disciplinary team across Outreach, Lifecycle Marketing, and Marketing Operations to foster a high-performance, data-driven culture.
- Identify and diagnose performance gaps in real-time, deploying rapid-response tactics to protect in-month revenue and retention targets.
- Influence the technical roadmap for CRM and marketing automation to ensure the organization has the precision instrumentation required for scale.
- Partner with Product and Engineering to co-author roadmaps and define KRs, ensuring technical resources are prioritized against commercial impact and that teams are held accountable for moving the needle on growth and retention metrics.

## Who You Are

- 10+ years of experience with at least 4+ years in senior leadership within subscription models, operating with a P&L owner’s mindset and total bottom-line accountability.
- Can quantify every action, treating a 1% shift in retention as a critical financial lever rather than just a marketing metric.
- Possess the technical depth to partner with Product and Engineering to architect the infrastructure your revenue engine requires.
- Ability to move fluidly between high-level strategy and granular data, diagnosing root causes quickly and doing the math to ensure goals are reachable.
- A proven leader of multi-disciplinary teams who influences cross-functional roadmaps to unlock step-change growth.
- Ability to thrive on owning a number and proactively deploy tactics to close performance gaps before they impact the quarter.
- Comfortable balancing growth-hungry urgency with a deep respect for product integrity and the long-term member experience.

## Compensation

- Salary range: $220,000 to $250,000
- Includes equity, benefits, and other opportunities
**Apply:** https://hotfix.jobs/jobs/head-of-member-growth-and-engagement-at-pomelo-care-dc9c30b5-1b48-46f1-be08-9a071a5c311e
**Canonical:** https://hotfix.jobs/jobs/head-of-member-growth-and-engagement-at-pomelo-care-dc9c30b5-1b48-46f1-be08-9a071a5c311e