# Head of Field Operations
**Company:** [WorkWhile](https://hotfix.jobs/companies/workwhile)
**Location:** Remote
**Experience:** 4+ years
**Skills:** Field Operations, Workforce Management, Staffing, Account Management, Ai And Automation, Data Analysis, Client Communication, Performance Management, Talent Development, Process Building
**Posted:** 2026-06-17
> Owns field execution quality, account health, and commercial outcomes for on-site shift leads across warehousing, events, and retail. Manages Field Operations Managers and architects AI-enabled systems to scale operations without headcount growth.
## Job Description
## What You'll Own

### Field Execution and Account Health
- Own on-site quality standards across all active enterprise accounts — warehousing, events, and retail
- Ensure every account is staffed reliably, on time, and at the ratio the client expects — before the shift starts
- Set and enforce the cadence by which Field Operations Managers maintain direct contact with leads and clients at every major account
- Ensure incidents are identified, logged, triaged, and communicated to clients and account management teams
- Deliver proactive monthly performance summaries to key accounts

### Commercial Accountability
- Own the commercial implications of on-site investments — every lead deployed represents an investment, and this role ensures that cost is justified by the value it delivers to the account
- Define the framework for when an account requires a dedicated on-site presence versus a remotely-managed model
- Partner with Account Management and Finance to ensure field deployment decisions are commercially sound

### AI-Enabled Operations and Scale
- Lead WorkWhile's build of an AI-enabled field operations model — the core question is how one Field Operations Manager can effectively oversee a workforce of many
- Define what AI and automated systems should own: pre-shift confirmations, clock-in anomaly detection, attendance pattern recognition, early leave flagging, performance scoring
- Define what humans must own: relationship-critical conversations, judgment calls under pressure, client escalations, lead development
- Translate the above into a clear product and systems roadmap in partnership with Engineering and Data Science
- Build the monitoring infrastructure that surfaces the right information to the right person at the right time — so the team is acting on signals, not searching for them

### Lead Talent and Development
- Own the health and size of the shift lead talent pool across all accounts and verticals
- Build a standardized lead qualification, onboarding, and performance scoring program that works across warehousing, events, and retail
- Develop a compliant, sustainable on-site talent model — one that attracts reliable leads, retains top performers, and removes underperformers with consistency
- Define what high performance looks like at every stage of the lead lifecycle and build the systems to measure it

### Team Performance
- Manage and develop a team of Field Operations Managers across TriState, Mid-West, and West Coast markets
- Run weekly performance reviews with all FOMs — account health, incidents, lead flags, commercial exposure

## What We're Looking For
- 4+ years in field operations, workforce management, or staffing, and managing distributed teams across multiple accounts and verticals
- Demonstrated track record owning account health and on-site quality at scale
- Experience thinking about the commercial implications of operational decisions: you understand how deployment choices affect margin
- Genuine curiosity about how AI and automation can augment a lean operations team — you don't need to build it yourself, but you need to know what to ask for and why
- Fluent in data: you use dashboards to find problems early, not to report results after the fact
- Strong client communicator: you have managed difficult conversations with diverse stakeholders
- Comfortable building structure where little exists: this function is growing and you will shape how it scales

## Nice to Have
- Experience designing or implementing AI-enabled workforce tools — scheduling, anomaly detection, performance scoring, or automated alerting
- Background in staffing tech, gig economy platforms, or high-volume hourly workforce management
- Experience across multiple workforce verticals — warehousing, events, retail, or similar
- Familiarity with the commercial dynamics of on-site staffing — mark-up structures, ratio requirements, billing controls
**Apply:** https://hotfix.jobs/jobs/head-of-field-operations-at-workwhile-d2b9b2d3-129c-4649-b90f-540eb92269c4
**Canonical:** https://hotfix.jobs/jobs/head-of-field-operations-at-workwhile-d2b9b2d3-129c-4649-b90f-540eb92269c4