# Hardware Operations Technical Program Manager
**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Salary:** $225K-$335K
**Experience:** 7+ years
**Skills:** Hardware Operations, Data Center Infrastructure, Rack Integration, Manufacturing Operations, Supply Chain, Deployment Planning, Npi, Gpus, Networking Hardware, Power Cooling Systems, Risk Management, Program Management Tools
**Posted:** 2026-04-30
> Leads cross-functional execution of AI infrastructure hardware programs from design to deployment and operations, coordinating hardware engineering, supply chain, manufacturing, and data center teams. Requires 7+ years in technical program management with hardware systems experience and strong cross-team influence skills.
## Job Description
## Key Responsibilities
- Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure.
- Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations.
- Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff.
- Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones.
- Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency.
- Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication.
- Lead cross-functional issue resolution efforts during hardware deployment, validation, operational ramp, and sustaining operations, ensuring rapid containment, corrective action development, and long-term process improvement.
- Create and mature operational governance models, including standardized readiness reviews, action tracking, escalation management, performance reviews, and operational business rhythms.
- Ensure operational knowledge sharing and alignment across internal teams, external suppliers, and infrastructure partners to improve execution consistency, issue resolution efficiency, and operational maturity.

## Qualifications
- 7+ years of experience in technical program management, hardware operations, manufacturing operations, infrastructure deployment, or related technical execution roles.
- Experience supporting hardware systems at scale, ideally including servers, racks, networking hardware, data center infrastructure, or high-performance compute environments.
- Strong understanding of hardware development and deployment lifecycle, including NPI, qualification, manufacturing ramp, logistics, installation, validation, and operational support.
- Demonstrated ability to manage complex cross-functional schedules, dependencies, risks, and executive communications.
- Strong technical fluency across hardware systems, rack integration, manufacturing readiness, and infrastructure deployment.
- Proven ability to operate in ambiguous environments and create scalable execution mechanisms.
- Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders.
- Experience with AI infrastructure, hyperscale data centers, cloud infrastructure, or high-density compute systems is a plus.
- **Bachelor’s degree** in engineering, computer science, operations, supply chain, or equivalent practical experience.

## Preferred Skills
- Experience with GPU, accelerator, server, rack, or cluster-scale infrastructure programs.
- Background in hardware operations, manufacturing program management, supply chain operations, data center deployment, or technical infrastructure TPM.
- Familiarity with rack integration, power/cooling constraints, cabling, networking, serviceability, and deployment readiness.
- Experience building operating rhythms, readiness reviews, risk registers, launch dashboards, or executive program reviews.
- Experience scaling programs from prototype/NPI into repeatable production deployment.
**Apply:** https://hotfix.jobs/jobs/hardware-operations-technical-program-manager-at-openai-d4a5e974-715c-4c9b-881a-a919bcefe2e4
**Canonical:** https://hotfix.jobs/jobs/hardware-operations-technical-program-manager-at-openai-d4a5e974-715c-4c9b-881a-a919bcefe2e4