# Growth Technical Account Manager
**Company:** [PostHog](https://hotfix.jobs/companies/posthog)
**Location:** Remote
**Experience:** 2+ years
**Skills:** SaaS, Account Management, Expansion Selling, Usage-Based Pricing, Product-Led Growth, Signal-Driven Prioritization, Cross-Sell, Retention, Credit Conversion, Product Usage Analytics
**Posted:** 2026-06-26
> Founding Growth Technical Account Manager role working a pool of 1,000+ already-paying accounts using signal-driven prioritization to drive expansion, credit conversions, and retention at a product-led usage-based SaaS company.
## Job Description
## Responsibilities
- Work a pool of already-paying accounts using a signal-driven prioritization engine, with no named book
- The signal engine surfaces accounts to you who meet certain criteria per week for proactive outreach based on billing signals, usage growth, product adoption gaps, and retention risk
- Work the onboarding graduation pipeline as a primary signal source
- Drive credit conversions across accounts on monthly billing using the 10% discount tier
- Run use-case-led cross-sell based on gaps in their product adoption
- Proactively intervene on declining accounts to understand usage drops and re-engage before churn
- Transfer accounts that cross the right threshold into the TAM qualification flow with a warm handoff
- Give feedback to refine the signal engine that surfaces the right accounts at the right time
- Write handbook content (email sequences, outreach templates, use case one-pagers) that scales beyond this role and team
- Feed product intelligence back to product teams: which products are most requested, where the UX fails, what competitors are winning on in this segment

## Requirements
- 2+ years in a closing or expansion role at a product-led or usage-based SaaS company (AE, AM, TAM, or hybrid)
- Experience in a scaled or pooled coverage model covering 100+ accounts using signals, data, and prioritization rather than deep 1:1 relationships
- Familiarity with product-qualified leads and usage-based expansion
- Experience working at a company where product usage data drove outreach decisions
**Apply:** https://hotfix.jobs/jobs/growth-technical-account-manager-at-posthog-770e05c2-2c7b-4b88-9e1b-69adbe155098
**Canonical:** https://hotfix.jobs/jobs/growth-technical-account-manager-at-posthog-770e05c2-2c7b-4b88-9e1b-69adbe155098