# Fraud and Abuse Operations Lead
**Company:** [Plaid](https://hotfix.jobs/companies/plaid)
**Location:** San Francisco, CA, New York, NY
**Salary:** $176K-$287K
**Skills:** SQL, Fraud Detection, Incident Response, Data Analysis, Investigations, Machine Learning, AML, Kyc, Account Takeover, Chargebacks
**Posted:** 2026-05-12
> Leads fraud and abuse operations by responding to incidents, conducting investigations, triaging high-priority events, and partnering with product teams to enhance mitigation strategies. Requires deep fraud knowledge, SQL skills, and operational maturity.
## Job Description
## Responsibilities
- **Safeguard Plaid's Platform**: Take ownership of the abuse on-call rotation, responding to and resolving fraud and abuse events.
- **Drive Investigations and Mitigate Risks**: Conduct thorough investigations into fraud and abuse claims to inform decisions and prevent future incidents.
- **Lead Incident Response**: Triage and manage high-priority fraud and abuse events (SEVs), collaborating across teams for resolution.
- **Shape Product Strategy**: Partner with Consumer Risk and product teams, providing insights to develop fraud mitigation solutions.

## Requirements
- **Incident response and investigations**:
  - Experience triaging fraud or related incidents with tight deadlines.
  - Managing escalations and trade-off decisions with stakeholders.
  - Coordinating with Legal, Compliance, Comms, and risk teams.
  - Mental model for balancing fraud mitigation vs. conversion under pressure.
- **Fraud and abuse detection and prevention**:
  - Deep knowledge of fraud typologies (account takeover, payments fraud, ACH fraud, chargebacks, kiting, rewards harvesting).
  - Understanding of bad actor TTPs on the web and common mitigation strategies.
- **Data analysis skills**:
  - Strong data analysis using common tools.
  - Strong SQL for querying and reporting.
  - Identifying anomalies in logs, transactions, and request data.
- **Operational depth and maturity**:
  - Building and maturing operational teams in fraud, abuse, security, or incident response.
  - Maturing operational controls and building resilience.
  - Exceptional written and verbal communication.

## Nice-to-Haves
- Deep knowledge of regulatory frameworks (AML, KYC, KYB, Reg E, BSA).
- Familiarity with machine learning models for fraud detection.
**Apply:** https://hotfix.jobs/jobs/fraud-and-abuse-operations-lead-at-plaid-5b478be0-fa35-412b-baec-58cbc714f660
**Canonical:** https://hotfix.jobs/jobs/fraud-and-abuse-operations-lead-at-plaid-5b478be0-fa35-412b-baec-58cbc714f660