Responsibilities

Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme
Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion
Build the dashboards and reporting that give the team a clear, real-time read on product health
Run the recurring product sync and other rituals so they drive real product decisions, not status updates
Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned
Partner with go-to-market on positioning, product assets, demos, and launch readiness
Work directly with deployment strategists to turn field insight into roadmap input
Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation
Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest

Requirements

2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software
Strong written and verbal communication skills
Experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)

Familiarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologies
Experience standing up or scaling a product operations function
Experience at an early-stage startup

Intellectual curiosity—you're not satisfied with surface-level answers and will dive deep into customer problems
Low ego—the outcome matters more than who gets credit
Comfort with ambiguity—you thrive in unstructured environments and open-ended problems
Bias for action—you'd rather ship something imperfect than wait for perfect
Customer obsession—you genuinely enjoy solving hard problems for real people
Adaptability—willing to learn, guide, lead, and follow as the situation demands