# Founding Engagement Strategist & General Manager
**Company:** [Starbridge](https://hotfix.jobs/companies/starbridge)
**Location:** New York, NY
**Salary:** $125K-$200K
**Experience:** 3+ years
**Skills:** Enterprise Relationship Management, Customer Success Strategy, P&L Ownership, Stakeholder Management, Requirements Documentation, Product Roadmapping, Institutional Sales, Strategic Planning, Project Scope Management, Executive Communication
**Posted:** 2026-05-26
> Founding role owning the end-to-end relationship, scope, and P&L for a multi-year institutional partnership with a major public higher education system. Paired with a founding engineer, you translate executive priorities into shipped product and build the scalable playbook for future deployments.
## Job Description
## What You'll Do
- Own the customer relationship end to end — from the State to the Chancellor's office to the operational unit heads to the IT and institutional research teams
- Sit at the highest levels of a massive customer and translate the priorities of executive leadership into product scope
- Partner with a founding engineer to ship software that actually gets adopted, not just delivered
- Define what success looks like, how we measure it, and how we get there
- Build the playbook for how Starbridge embeds inside public agencies & institutions and help us scale this motion into a category-defining practice
- Own the P&L from end-to-end

## Qualifications
- 3+ years owning enterprise or institutional customer relationships, with at least one engagement of 18+ months where you were the primary commercial and strategic owner from kickoff through renewal or expansion
- Direct accountability for $1M+ in annual contract value or program budget you owned outcomes for, including authoring the success metrics yourself rather than inheriting them from sales or leadership
- Authorship of customer requirements docs, statements of work, or product roadmaps that engineering shipped against
- 4 days a week onsite at our NYC office
- Ability to travel to customer sites roughly once a week
**Apply:** https://hotfix.jobs/jobs/founding-engagement-strategist-general-manager-at-starbridge-e5d1b19c-af16-495a-b495-191e4568f597
**Canonical:** https://hotfix.jobs/jobs/founding-engagement-strategist-general-manager-at-starbridge-e5d1b19c-af16-495a-b495-191e4568f597