# Founder's Office
**Company:** [Kastle](https://hotfix.jobs/companies/kastle)
**Location:** San Francisco, CA
**Experience:** 3+ years
**Skills:** Project Management, Excel, Google Sheets, Stakeholder Management, Kpi Design, Written Communication, Verbal Communication, Process Documentation, Analytical Modeling, Change Management
**Posted:** 2026-05-07
> Acts as a force-multiplier in the Founder's Office, driving cross-functional execution on GTM, product ops, customer delivery, and internal initiatives for an AI lending startup. Requires high-agency operator mindset, structured thinking, strong writing, and 3-7 years in ops/consulting/fintech.
## Job Description
## What You'll Do

### CEO & Founder Enablement
- Own the CEO's operating cadence: weekly priorities, KR tracking, meeting hygiene, decision logs, follow-ups.
- Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
- Prepare internal and external meetings: briefs, stakeholder maps, agendas, talking points, post-meeting execution.

### Strategic & Cross-Functional Execution
- Run special projects across Product, Engineering, Sales, and Customer Success — often simultaneously.
- Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
- Drive 0→1 initiatives: customer onboarding plans, KPI frameworks, pricing analyses, process redesigns.

### GTM & Customer Delivery Ops
- Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
- Create customer-ready artifacts: exec updates, ROI/KPI reporting, launch comms, rollout plans.
- Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.

### Compliance, Quality & Governance
- Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
- Maintain discipline around change management: what changed, why, who approved, what the rollout plan is.

### Internal Operations
- Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
- Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.

## Who You Are
- High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
- Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
- Low ego, high standards: you do what it takes, and you care about quality.
- Fast learner: you can ramp quickly in complex, regulated domains.
- Trustworthy: you handle sensitive information with discretion.
- Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
- Founder energy: you're a past founder, or have ambitions of becoming one.

## Preferred Background
- 3–7 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
- Prior work with enterprise customers and/or regulated workflows (finance, mortgage, insurance, healthcare).
- Strong writing: memos, project plans, customer updates, specs.

## Skills We Care About
- Project management (real execution, not just status updates)
- Exceptional written and verbal communication
- Analytical ability (**Excel**/**Sheets**, basic modeling, KPI design)
- Stakeholder management (execs and ICs, internal and external)
- Operational rigor (process, documentation, follow-through)
**Apply:** https://hotfix.jobs/jobs/founder-s-office-at-kastle-5103040b-523a-490e-8abb-0bf79eedc008
**Canonical:** https://hotfix.jobs/jobs/founder-s-office-at-kastle-5103040b-523a-490e-8abb-0bf79eedc008