# Forward Deployed Engineer
**Company:** [Clarion](https://hotfix.jobs/companies/clarion)
**Location:** New York, NY
**Salary:** $150K-$200K
**Experience:** 3+ years
**Skills:** AI Agents, Integrations, Python, LLMs, Workflow Orchestration, Production Systems, Customer-Facing Engineering, Medical Terminology, Voice Agents, Debugging Ai
**Posted:** 2026-02-22
> Build and deploy AI agents for healthcare scheduling and workflows, own end-to-end customer implementations, optimize production performance, and shape product roadmap from customer insights. Requires 3+ years hands-on engineering with customer exposure.
## Job Description
## What You'll Be Working On

- **Build and ship**: Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules.
- **Own implementations end-to-end**: Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion.
- **Engineer our moat**: Architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure.
- **Be the technical face to customers**: Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships.
- **Optimize AI agents in production**: Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time.
- **Grow accounts**: Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points.
- **Shape the product**: Translate field observations and customer feedback into actionable requirements that inform the product roadmap.

## Requirements

- **Technical foundation**: 3+ years of engineering experience shipping production systems while working directly with customers. This is a hands-on coding role, not purely project management.
- **Project leadership**: Track record of managing complex, multi-workstream technical projects and coordinating cross-functional resources to deliver on time.
- **Customer-facing presence**: Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders.
- **Product intuition**: Ability to synthesize customer needs into insights that bridge field reality and engineering priorities.

## Interesting Technical Challenges

- AI agent tuning at scale: Configure voice agents for medical terminology and complex scheduling logic, then continuously refine as real-world edge cases emerge in production.
- Workflow orchestration: Map and automate multi-step processes—scheduling, insurance verification, prescriptions, documentation—across diverse customer environments.
- Personalization that scales: Deploy agents that adapt to each organization's unique protocols and terminology without requiring bespoke rebuilds for every customer.
- Debugging AI in the wild: Diagnose agent failures across integrations and LLM behavior, then implement fixes that generalize across deployments.
- Shape the product from the field: Identify patterns across deployments and translate insights into product requirements that drive the roadmap.

## What we offer

- Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
- Meaningful equity: Early employee stock options with significant ownership potential.
- Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.
- Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team.
- Impact at scale: Work that builds the infrastructure to help millions of patients access care.
**Apply:** https://hotfix.jobs/jobs/forward-deployed-engineer-at-clarion-a07bf335-2ccf-4e5b-8c57-7555a653dbf0
**Canonical:** https://hotfix.jobs/jobs/forward-deployed-engineer-at-clarion-a07bf335-2ccf-4e5b-8c57-7555a653dbf0